Patient Satisfaction…the barometer of our future
We measure patient satisfaction by surveying former patients on a quarterly basis. The feedback provided helps us measure and improve the quality of care and services we offer. This is how our patients rated us on three survey questions during July 1 st 2004– June 30 th 2005:
Question: How was the overall quality of care provided to you at Schwab Rehabilitation Hospital?
Answer: 98.75 % of patients surveyed stated that the quality of their care was good to excellent.
Question: Were you satisfied with the overall benefits of your therapy?
Answer: 99.25% of our patients responded that the outcome of their therapy was good to excellent.
Question: Would you recommend Schwab Rehabilitation Hospital to your friends and family?
Answer: 98.5% of our patients responded that they would recommend Schwab Rehabilitation Hospital to others.
The Schwab Rehabilitation Hospital, located on the West side of Chicago, chose a green roof as the best solution for providing real life skills practice for its patients and horticultural therapy benefits - without having to leave the security of the hospital. Although Horticulture Therapy is a viable treatment method, finding or recreating the "natural world" in dense urban areas is not a simple task. Schwab is a 125-bed comprehensive physical medicine and rehabilitation facility that helps adult and pediatric patients achieve maximum independence. Therapists that work at Schwab -- occupational therapists, physical therapists, speech/language pathologists, psychologists, recreational therapists - - all use the rooftop garden.
2007-06-24 19:47:43
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answer #1
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answered by Sandy 7
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