How do I install Norton Antivirus when my computer already has a virus?

Question

Do I turn on my computer is Sage mode. I also bought Spy Sweeper should I install that too or is Norton enough?

Answer 1

Try a online antivirus scanner and a online anti-adware/malware/spyware scanner in safe mode with network to clean up your computer BEFORE you download anything.

Turn off system restore before you boot up in safe mode with network to clean your system restore points for viruses, spyware, adware etc.

To get in safe mode tap F8 when booting you computer.
Choose "Safe mode with network".
Go to Start – Run - type iexplore http://www.bitdefender.com/scan8/ie.html Enter(ok).
Do a full system scan. If something is found, delete it, reboot and do the same again in safe mode with network.
When that scan does not find anything you reboot again in safe mode with network.
Go to Start – Run – type iexplore http://www.ewido.net/en/ Enter(ok).
Do a full scan. If you find something, delete it, reboot and do the same again in safe mode with network.

**NOTE: Do NOT do anything else with your computer when scanning. This because you can start virus/adware/spyware/malware manually.

When no one of these scanners are showing anything you can reboot back to normal mode.
Turn on system restore.

Now you can install Norton Antivirus.
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You need to get one antivirus program, one firewall and some spyware/adware/malware removers if you don't have it.
I use Norton Internet Security (antivirus, spyware, firewall, add blocker, mail spamfilter, pop up blocker etc) on my desktop running XP Home SP2 with Firefox and Yahoo Toolbar with pop up blocker.
On my laptop i have Ubuntu 7.04. No security needed in Linux, but i use antivirus and firewall.
I have no virus, spyware, adware, pop up etc on my computers.

Here are some free programs.
BitDefender Anti-Virus Free.
http://www.bitdefender.com/PRODUCT-14-en--BitDefender-8-Free-Edition.html
Avast Anti-Virus Free.
http://www.avast.com/eng/avast_4_home.html
AVG Anti-Virus Free.
http://free.grisoft.com/doc/2/lng/us/tpl/v5
Avast Virus Cleaner - free virus removal tool.
http://www.avast.com/eng/avast-virus-cleaner.html

Firewall Protection.
ZoneAlarm Firewall Free.
http://www.zonealarm.com/store/content/catalog/products/sku_list_za.jsp?dc=34std&ctry=&lang=nb&lid=trial_zaFamily
Easy-to-use firewall blocks hackers and other unknown threats.
* Systematically identifies hackers and blocks access attempts.
Automatically makes your computer invisible to anyone on the Internet.
Use ZoneAlarm if you normally use Windows Firewall.
Disable Windows Firewall after downloading ZoneAlarm if it's not done automatically.

Ad-Aware 2007 Free.
http://www.lavasoftusa.com/products/ad_aware_free.php
Ad-Aware 2007 Free remains the most popular anti-spyware product for computer users around the world, with nearly one million downloads every week. Our free anti-spyware version provides you with advanced protection against spyware that secretly attaches and takes control of your computer, resulting in aggressive advertising pop-ups, sluggish computer activity, even identity theft through stolen bank details, passwords, and credit card account numbers. If you want real-time scanning capabilities, consider upgrading to Ad-Aware 2007 Plus for real-time protection against spyware, all the time.

SUPERAntiSpyware Free.
http://www.superantispyware.com/

AVG Anti-spyware Free.
http://free.grisoft.com/doc/20/lng/us/tpl/v5

Spybot - Search & Destroy detects and removes spyware, a relatively new kind of threat not yet covered by common anti-virus applications. spyware silently tracks your surfing behaviour to create a marketing profile for you that is transmitted without your knowledge to the compilers and sold to advertising companies. If you see new toolbars in your Internet Explorer that you haven't intentionally installed, if your browser crashes inexplicably, or if your home page has been "hijacked" (or changed without your knowledge), your computer is most probably infected with spyware. Even if you don't see the symptoms, your computer may be infected, because more and more spyware is emerging. Spybot-S&D is free, so there's no harm giving it a try to see if something has invaded your computer.
http://www.safer-networking.org/en/mirrors/index.html

AVG Anti-Rootkit Free.
http://free.grisoft.com/doc/39798/lng/us/tpl/v5
AVG Anti-Rootkit is a powerful tool with state-of-the-art technology for detection and removal of rootkits. rootkits are used to hide the presence of a malicious object like Trojans or keyloggers on your computer. If a threat uses rootkit technology to hide itself it is very hard to find the malware on your PC. AVG Anti-Rootkit gives you the power to find and delete the rootkit and to uncover the threat the rootkit is hiding.

CCleaner is a freeware system optimization and privacy tool. It removes unused files from your system - allowing Windows to run faster and freeing up valuable hard disk space. It also cleans traces of your online activities such as your Internet history. But the best part is that it's fast and contains NO spyware or adware.
http://www.ccleaner.com/

ClearAllHistory - clears browser history, cache, cookies, clipboard and remove other computer activity tracks.
http://www.clearallhistory.com/delete-passwords.html

**NOTE: Only have one antivirus program and one firewall installed on your computer.
Anti-adware/malware/spyware are ok to have more of.

Also scan with online scanners sometimes.
http://security.symantec.com/sscv6/home.asp?langid=ie&venid=sym&plfid=00&pkj=VOONYHGBYNCJEIMXQKC&bhcp=1
http://www.bitdefender.com/scan8/ie.html
http://www.ewido.net/en/onlinescan/
http://www.kaspersky.com/virusscanner
http://support.f-secure.com/enu/home/ols.shtml

Also run Windows Updata http://windowsupdate.microsoft.com/
and defragmet you harddisk(s).
How To Analyze and Defragment a Disk in Windows XP
http://support.microsoft.com/kb/305781

Hope this was helpful.
Good luck.
JTB - Security adviser from Norway.

Answer 2

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Answer 3

I suggest you not install Norton Antivirus, I have the Norton Internet security 2006, which is their full bundle and it is setting on a shelf because I removed it (Too many problems, Space Hog and did not do as good as some other programs).
There are other programs that are better. For example, I use Trend Micro PC-cillin Internet Security 2007 and love it.
Remember do not use more than one Antivirus.

Answer 4

Look at it this way: it's kind of like setting bait traps when you already have mice. The traps will get the ones already there.

Just boot up Windows like normal, and install the Norton software.

Not familiar with Spy Sweeper, but if it's another antivirus program, don't install it. It will see Norton - and vice versa - as viruses.

Answer 5

If you want to be super safe, create a boot disk with the Norton on it and boot the computer from the disk, not the hard drive. I hope one can still do this. Once the computer is running, run the Norton to scan and clean the hard drive. You can then restart the computer from the hard drive and install Norton on the computer. If the Norton already has a programme to search for spy ware then you won't need Spy Sweeper, but if not then install it also. We had problems with Norton and XP but maybe newer versions have cleaned up the glitches.

Answer 6

Do understand, if you want to install Norton & if there is any anti virus already present, first you need to uninstall it then restart the machine & then start installing the norton anti virus. If you have bough 2007 Norton then you need not install Spy Sweeper as the anti virus already has that built in. You may read the manual for more help.

Answer 7

The virus will not prevent you from the installation. If it does however you can install it in safe mode. When you restart press and hold down your F5 key. It is most likely the key you need to use to go into safe mode.
Some PC brands use other F keys up to the F8 so just keep trying until you get the option to go into safe mode.

Answer 8

i dont know why people are giving a thumbs down when antivirus 2009 in a known malware virus ----and has to be run in safe mode with system restore turned off

Answer 9

Okay, turn your computer on in safe mode (with networking), download AVG from:http://www.digitalriver.com/v2.0-img/operations/grisoft/site/370619/370619_avg75.html?cat1=homeoffice

Install that and run a scan in safe mode.

Norton sucks.

Answer 10

i've been surfing the web more than 4 hours today looking for answer to the same question, yet I haven't found a more interesting discussion like this. It is pretty worth enough for me.

Answer 11

Great point, but I'm not 100%