Three weeks ago, I had an alignment done on a 1997 Saab, 112K mi. I also asked them to straighten the steering wheel since it had been off about 10 degrees ever since I had shocks & springs replaced two years ago. I waited for it and when it was ready, they said they got the steering wheel as straight as possible but I would need to replace the tie rod ends and adjusting screws to get it perfect. Alignment is better, vibration I had is gone and steering wheel is straight. But I just got under it today and noticed that they had completely rounded off the hex area of both screws and damaged several of the threads on one of them. It bothered me because the car is in great shape and I really take care of it. Even if the screws were seized and difficult to turn, is this something I should overlook?
2007-06-23 04:42:09 · 7 answers · asked by crawdad 1 in Cars & Transportation ➔ Maintenance & Repairs
ABSOLUTELY you should go back.
Go back and simply ask at the desk (politely) to speak to the manager, don't create a scene.
Explaing that while you appreciate the work that was done, you are unhappy having looked underneath about . . . etc.
Ask him to examine it with you, and let him know you are happy to continue to use them, but, to aleviate concerns about workmanship you would hope he will correct this for you.
Trust me, the repeat business should be worth more to him than the cost of a few screws and their replacement, also the BAD publicity he might get through word of mouth, is NOT good for them.
2007-06-23 04:54:43 · answer #1 · answered by stu_the_kilted_scot 7 · 0⤊ 0⤋
I do very comparable to Erik, yet fairly of drilling the hollow, I take a small, sharp chisel, attitude it at a pair of 40 5 stages from the part of the screw head and faucet with a hammer in a counterclockwise direction. The chisel bites into the exterior rim of the screw and fantastic it with a hammer not basically turns the screw, however the pointy jolt facilitates wreck issues unfastened. that may not an exceedingly good representation, yet perhaps it is going to help. The O is the screw head and the backslash is the chisel. O
2016-11-07 07:08:06 · answer #2 · answered by newnum 4 · 0⤊ 0⤋
If they did the damage, then they need to put it right. However, this is not always the fault of the shop but the condition of the vehicle in the first place.
Sometimes the components are seized from exposure to the elements and the damage is unavoidable. They should have explained this to you. You would be responsible for the bill, however, since the root cause was the condition of the hardware in the first place, i.e. partially or completely seized up.
2007-06-23 04:47:49 · answer #3 · answered by Bostonian In MO 7 · 0⤊ 0⤋
Bring it back, and just ask them to replace all the screws if its bothering you.
2007-06-23 04:45:07 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Absolutely. If they ran into trouble with frozen parts, they should have contactey you and advised accordingly.
2007-06-23 04:46:01 · answer #5 · answered by Anonymous · 0⤊ 0⤋
make them fix it. if you ever need other work performed it will cost you
2007-06-23 04:48:34 · answer #6 · answered by Anonymous · 0⤊ 0⤋
No, complain and make them fix this.
2007-06-23 04:45:11 · answer #7 · answered by butrcupps 6 · 0⤊ 0⤋