I went their several times at first, 2005. The service was very slow and unproffesional, in my opinion. They even told me to set up an appointment to replace a tailight, while i was already their for service. Hence letting/forceing me to leave the lot with an unsafe, illegal vehicle.
So I went to Dafne Al. for service, now that the local kia has a new shop and new techs, I wanted to return to them and have them honor my tires for life. Because I felt their service was less than adiquite to fulfill their end of the contract, then. But now with a new shop, I decided to give them another shot, but was told that I broke the tires for life contract, and they would not honor it. Has this happened to you?
2007-06-22 06:23:07 · 9 answers · asked by Anonymous in Cars & Transportation ➔ Maintenance & Repairs
I live in Pensacola but I don't have a Kia. Everyone I've ever known to buy one from the local dealer got a bad deal. I've heard their service department is still lacking even with the new management. Sorry you're having such a bad time of it.
AND to all the doubters Kia Autosport of Pensacola did have a promotion for tires for life. They run some sort of a promotion all the time to lure people to their car lot.
2007-06-29 01:02:48 · answer #1 · answered by pottersclay70 6 · 0⤊ 0⤋
It would seem to me that they would have to honor the warranty unless it is in the fine print that all work has to be performed by that dealer. The reason they wanted you to come back was so they could charge KIA for more warranty work . If they had fixed the light then all they would get was shop time. By setting up another appointment they get a service charge plus shop time. I would check with the states attorney's generals office. In missouri we can file a complaint if the dealer wont honor the warrenty. I would also contact the corprate office for KIA. Tell them what is going on.Be sure and tell them about the defective light . Look under customer service/relations in your owners manual.
2007-06-29 15:51:47 · answer #2 · answered by roaddrvr43 3 · 0⤊ 0⤋
Tires for life? Never heard of such promotion, but if that exists then I guess you did break the warranty. Only luxury cars come with free service for the 1st couple years, that's why they cost more. Seems dumb that they wouldn't fix your taillight while already there, probably was just a bulb to replace (10 minutes tops).
2007-06-25 08:16:31 · answer #3 · answered by beavanjb 7 · 1⤊ 0⤋
Kia does offer tires for life. I don't see why as long as you took it to another kia dealer
2007-06-29 07:42:20 · answer #4 · answered by rich 2 · 0⤊ 0⤋
If it is in writing they have to honor it no matter if the company changed managers or not. Unless you bought tires somewhere else and now trying to get them to honor them then they probably will not.
2007-06-29 05:06:19 · answer #5 · answered by Charles P 2 · 0⤊ 0⤋
ORIGINAL TIRES ARE FOR THE MOST PART ONLY CARRY A WARRANTY TO PROTECT THE OWNER FROM MANUFACTURE DEFECTS AND REPLACEMENT OF ANY AND ALL FACTORY TIRES ARE ONLY DONE WITHIN THE FIRST 5000 MILES, THEY ARE COVERED FOR ANY TYPE OF ROAD HAZARD....
2007-06-30 01:03:18 · answer #6 · answered by Anonymous · 0⤊ 0⤋
if you have it in writting then they have to honor it..... i mean its a binding contract.....
but, as stated before... tires for life??? come one.....they must have saw you coming for miles........
2007-06-28 14:32:31 · answer #7 · answered by William M 2 · 1⤊ 0⤋
nope... everyones kia is at the junkyard
2007-06-22 15:02:01 · answer #8 · answered by tha last don 5 · 1⤊ 2⤋
Kia's suck.
2007-06-22 16:19:31 · answer #9 · answered by Anonymous · 0⤊ 2⤋