My order# XXX; I placed an order before this one asking for 2 LARGE cups of ice. I spent approximately $16 on this order which is less than my usual order because of coupons. When I arrived to the 2nd window to get my food I was given 2 SMALL cups of ice. When i asked where the 2 LARGE cups of ice were i was told i could only be given 2 SMALL cups of ice. I said that i was willing to pay; the cashier told me it would be $1.69 & said thats what the mgr said-the mgr on duty confirmed this as correct. This is crazy & i thought you should know that I am not going to this place anymore. After placing a large or small order-common sense should have kicked in & they should have realized that was beyond ridicoulous, in fact no other restaurant in the area has charged that much for a cup of ice, including thier other places. I also dont think there is any logic to giving 2 small cups of ice vs. one large cup.
Do you think there was a better way for this to be handled-what would you have done?
2007-06-17 14:17:04 · 5 answers · asked by msijg 5 in Dining Out ➔ Other - Dining Out
Question continued...This allows me to make my own informed choice. If you think that charging for a cup of ice is a good business policy then you should establish a reasonable price that covers the actual cost of the cup to the owner/franchisee not a 500% mark up. In short this is bad business and I'M NOT LOVIN IT!
Ironically I have gotten large cups of ice from other McDonalds in metro Detroit, none of them charged such an excessive price. Apparently there is no standard in place like some other restaurants have & I'll have to seriously consider whether or not this is something I want to have to think about when i visit McDonalds-would you think it was worth the trouble?
Side note-My diabetic mom was w/me & because my father is gone she gets honored on fathers day. She doesnt drink pop & ice would have made her special beverage cold!
2007-06-17 14:18:54 · update #1
Clueless i am over 21 and the mgr saw me w/young children in the car.
NOTE-I didn't mean to include the name of the business but this was a real message that i sent to them.
I will let you all know what their response is. If you want to know star this question so you can come back to it.
2007-06-17 14:29:56 · update #2
NOTE TO CHOCA-I was willing to pay for the ice but the same cost of the beverage is still ridicoulous.
2007-06-17 14:31:29 · update #3
to sf-U gotta be kidding me! To ask for something and not get it is the epitome of bad service. There were many options here and the good choice was not taken. It is a shame that people are so used to bad service that they dont recognize it. I have a great life and that is so not relevant to the question, one might ask why you even bothered to answer or if it was worth the two points to you. Can you see how petty that can get. I didnt make this personal-it's a business question. it basically comes down to what happens when your expectation as a customer is not met and what you chose to do. i am going to wait and see how they respond. who knows maybe someone who feels the way you do will respond.
2007-06-17 17:05:33 · update #4
i took the 2 cups of ice plus i paid for the $1.69 cup. i got the standard reply so now i wait to see what happens
2007-06-17 17:12:05 · update #5
The reason many places give small water cups for anything free is simple - inventory. If there are 60 large Coke cups in a sleeve the restaurant must show 60 large Cokes sold to match the number of cups used. If you had any container in your car capable of holding ice I bet the place would have given it to you for free. Many fast food managers are paid bonuses only if the inventory matches the actual sales of product, it is a tool used to stop employee theft which is more common than you may think.
2007-06-18 05:59:43 · answer #1 · answered by C R 3 · 3⤊ 0⤋
Drinks are the bread-and-butter of fast food business. Profit margins on the food items can be 3 or 4 % and waste can kill an entire day's profitability.
Sodas and iced tea cost 20 cents or less per serving, but are priced at up to two dollars each.
Some fast food restaurants discourage "free" drinks because they need the profit from the sodas to stay alive.
You're asking them to sacrifice the price of the cup, the energy and equipment costs to produce the ice, and the man power to put them together, which is the same cost as with a soda.
Maybe they were rude-- but I wouldn't have handed you an extra large cup of ice for free either.
2007-06-17 21:27:23 · answer #2 · answered by chocolahoma 7 · 2⤊ 0⤋
I think they should have given you the ice, but to be quite honest, would it have been such a big deal if you took the 2 small cups of ice? In the scheme of life it seems rather silly and a waste of energy to get all bent out of shape over such a occurance.
You sound like you went into the place expecting (hoping) to find something to complain about. Maybe you should get a life!!!!!
2007-06-17 22:23:16 · answer #3 · answered by 1sflady 2 · 2⤊ 0⤋
I had a similar experience wih bad service at a drive through - I hate drivethroughs because the hand you a bag of whatever they want to give you and think you have no recourse. I immediately got on the internet to their franchise head office a made a written complaint giving the location.
2007-06-17 21:29:54 · answer #4 · answered by Anonymous · 1⤊ 0⤋
Lots of restaurants do not sell large cups of ice as most are teenage customers that go out and mix thier own liquor with it.
I know it's dumb but that's the logic behind it. I doubt very seriously that they will miss you if you don't go back. So don't cut off your nose to spite your face.
2007-06-17 21:23:06 · answer #5 · answered by Clueless 5 · 2⤊ 1⤋