We have had nothing but trouble getting Sears to come out on a Service call. We have Extended Service Contracts with them and they make us wait 2 to 3 weeks to come out to repair our washer or do maintenance service on our air conditioning! Many times they never show up and when we call-several times- they say the tech is backed up .Finally afterr 4 or 5 calls they tell us it was canceled as they had no tech available. Recently our washer needed major repair to the tune $500 in parts and labor. They didn't show up 3 times and when they did they fixed it. Today the washer dumped water all over the place again. We called and explained the situation and got nowhere! Now we have to wait 2 more weeks for the tech to show up. If he comes at all. We asked if they could send someone soon to ok a new washer . We were told that we had to wait for the tech to say that we need a replacement! I emailed customer service.No one gets back to me. What should we do?
2007-06-16 10:53:51 · 1 answers · asked by ursaitaliano70 7 in Politics & Government ➔ Law & Ethics
A coworker of mine had the same problem but with a lawn mower instead. She took it in to get it serviced and they really gave her the run around. A few times they didn't even fix it all they did was clean it up a bit.
2007-06-16 11:56:01 · answer #1 · answered by Anonymous · 0⤊ 0⤋