I have hired a product for a month from the Internet but not been charged an applicable postage charge...?

Question

I hired this item this morning and filled out my details online. There was a postage charge of £4.95 and this wasn't applied at any time to my order.

I then received an email from the company saying that postage hadn't been added and that I had used a product code for existing customers, which I am not. I entered the URL directly and didn't use any code, so I am guessing this is an internal error their end. She has asked me to complete the order again, following a link which I am guessing will add the postage.

Is there any UK law that says they have to charge the advertised price, applicable to internet hire charges? I think they should honour the free postage as it wasn't me who entered anything incorrectly.

Answer 1

You need not pay because you should not be binded by internal errors.