Who's legally responsible for damage to vehicle??!!?

Question

My car was in dearlership possesion for warranty repairs and while parked on their lot was hit. They say another customer did it and their insurance should cover(they don't know which customer) They say they arent responsible. Plus I don't want the dents covered up by auto putty; I want the door replaced!! Am I unreasonable and can the dearlership legally end up not being responsible at all?

Answer 1

i use to work at a dealership for years and also have been in the auto business for years. the dealership usually has you sign a repair order stating they're not responsible for damages or lost or stolen items but it doesn't hold up. i recommend you talk to a manager,general manager,or even an owner that may be the only way you will get it taken care of. you definitely have to put your foot down and may have to be a little bit of an ****** to get it covered in some places but they usually roll over and take care of you. make sure you write everything down and keep good notes as to who you talk to when and what they said this should help. as far as a new door...good luck if its repairable they will most likely repair it just like your insurance co or someone elses ins would do if you were in an accident unless its beyond repair.

Answer 2

First of all , where was the car parked when it was hit. If the car is in the shop for repairs it should be parked in a secure lot away from customer traffic. Was it being driven at the time of the accident by a dealership employee. Did they leave it in a vulnerable location. Where there no witnesses? Don't they have security cameras.

The car was in their care. If they can't provide the name and contact information of the person who hit you I would hold the dealership 100% responsible. Trying to blame an anonymous customer is a classic BS way to pass off their responsibility to someone unknown. Don't buy it.

Press the issue. Demand a meeting with the mechanic who worked on your car, the Service Department Manager, the Sales Manager and the man who's name is on the sign out front. Let them know how you feel. If you don't get any cooperation from any of these people try another route.

Go to the media and make some noise if you have to. Threaten a lawsuit if you have to. The dealership will not want the bad publicity and he will settle.

Answer 3

hopefully the "other customer" left his insurance information with the dealer so that you can call HIS company----the hitter is responsible for the damages....... you are ENTITLED to a new door IF the insurance damage estimate requires a new door.... unfortunately, you are at the mercy of the other person's insurance company and the cost of whatever estimates are procured. Since the car was relatively new (you DID say it was there for warranty repairs)....you should have no trouble getting a new door IF the damage warrants it....but the other customer is at fault, if they have the insurance info, the other customer's insurance pays. If the dealer or his representatives had been NEGLECTFUL and that NEGLECT was the direct result of the damage, THEN the dealer would be responsible. Lets say if the car was up on the lift and it FELL OFF and got damaged---dealer pays.... or if dealer or rep was driving your car around the lot and HIT another car... dealer pays for damage to both cars...YOUR CAR, parked in a regular parking spot in the dealer's lot---hit by another customer-- customer pays.

Answer 4

The car was in their possession and they are responsible for the damage. They have to return the car to you in the same condition that it came in as. Time to get a lawyer if they say anything different. You may also try the 1-800 number for customer service in your owner's manual. If the dealer gives you any static, you can also try the local troubleshooter in your paper or TV station. The dealership will not want the bad publicity. good luck. You should win this one.

Answer 5

nicely, you in ordinary words substitute coverage thoughts even as there's a vehicular twist of destiny. in the journey that your stereo led to abode windows to break they can sue you for damages, inspite of the indisputable fact that it would want to be a not ordinary situation to get vehicle coverage to cover it. i do not comprehend any coverage that would want to conceal that form of damage. property damage might want to note if the automobile made impression even as being pushed, or transferring no matter if below ability or no longer, say if the brakes failed and the automobile rolled into yet another automobile or a construction. I doubt the declare might want to be even considered.

Answer 6

They are responsible as long as it is in their care, doesn't matter if another costomer did it, it was on private property, when you gave up the keys, they assumed care and control of the vehicle, spend the 125.00 and sue them, they will have to pay that back when they lose.