can i get a refund after getting a picture "restored and enhanced"?

Question

i went to Snappy Snaps the other day to get a picture enhanced and im not happy with it. its of a car that my dad use to own and i had this idea to get his only picture of the car enhanced because back in the days when pictures were enlarged they went blurry so i thought i would take it to a shop and get it made to look sharper and maybe enhance the color and tidy it up a bit for a gift for fathers day. but come wednesday (3 days after taking to the shop) my mum goes to pick up the picture and when i gets home to see it im quite shocked at how crap it looked. not only did they do the finish in gloss when i askd for matt the picture looked as if al they done was darken the contrast and make the color deeper but brighter. there was no sharpening of the picture at all. so ppl do you think i am entitled to a refund? if they could make the picture better then i would accept it but im not so sure they can do any better then they think they have done. this cost me £45 for this, im not happy!

Answer 1

You have every right to go back to them and tell them you wish to be refunded, you will have to give them back the photo you are not please with anyway, and there really shouldn't be a problem. If you're dissatisfied, you shouldn't have to pay for shoddy workmanship.

Answer 2

If your not happy with the end product, you are within your rights to ask them to rectify the problem. Point out to them that what you requested was not done, and if they were unable to do it then they shouldnt have taken the order. These kinds of places arent always the best place to go. Look in your yellow pages for photographic companies or image processing companies.

Answer 3

you need to go back with the picture and make a complaint to the manager. people in Britain don't complain half as much as they should. you paid for a service which you didn't get so it needs to be sorted! good luck