what are my consumer right s with my phone?

Question

my mobile phone is 1 year old at the end of july ,and has gone wrong saying no service ive rang my phone company and its my phone they said take it back to were i baught it from i do have a reciept but what are my right sthere is not a mark on the phone and ive only used it for about 2 months, as i say i have reciept ,box everything.

Answer 1

Corporate carriers most always have a 1-Year warranty arrangement setup through the manufacturers such as Motorola, Lg, Nokia, Samsung, etc. and they will only swap out your phone for a new one within that one-yr time frame from the initial date of purchase, not based on how long you have actualy been using the phone. Just one year from the date of purchase!

Unless there is some other extension given to that particular model phone it is always one year from purchase unless otherwise stated at the beginning. When extension are given, which aren't very common, it's the equivelance of a recall and you still would need to ask a rep in one of the stores by calling or calling customer service directly and asking.

Anything past a year, and/or the extension for that phone model would fall up under doing an Insurance Claim (usually with Asurion phone insurer) but that is only an option for you if indeed you have Insurance on your account under that particular number. Other than that, you would have to consider an upgrade, which usually inclues a discounted price, or buying one out right if you aren't eligible for an upgrade or don't want to sign another 1 or 2yr contract!

Hope this helps!

Answer 2

well most comapnys have 30 day policy which u could c if the coverage worls 4 u but after that u r stuck unless ucancel ur contract which is like $200. i dont think u have the rights its probibly in the contract it talks bout that.