How can I print a conversation history from Windows Live Chat?

Question

Okay, I need to either print one of my conversations from Windows Live messenger, but I don't know how to do it. Or, is there a way to download it and save it to a file so I can print it? I really need it printed because I had made an online purchase and chatted with the rep. about products via Live Messenger and now I need to dispute the charge because the items arrived to me defective. My CC company insists on having proof that I actually had this conversation, so I need to figure out how to print it.

Well, they do have a website and I was told to go on Windows Live messenger to discuss some of the details with a rep. Thankfully, I only spent $200....but still...it's just the idea of it. The payment was sent to a business name, which does appear on my CC statement. Oh, I have attempted many times to contact the company through both live chat as well as reg. e-mails to no avail. I do in fact have part of the conversation saved on my hard drive. (yay!) It's where I am clearly proclaiming my dissatisfaction with the merchandise and the seller told me that she would replace all defective items and send them free of charge once I order from here againn. (Yeah, right! Like THAT'S really gonna happen!) I told her there is no way I would be placing another order and then she began to ignore & avoid me. Grrr!!! Oh, this is also an overseas transaction, which complicates matters even more! However, I did use my Visa to pay, so maybe they will help me.

Also, let's just say this "rep" was some Joe-Blow, why wouldn't my CC company protect me? That sounds like fraud and I bought under the pretense that CC companies do protect against this type of purchase. I called them earlier and they are sending me the paper work to initiate a dispute. I'm not going down without a fight!

Answer 1

I have had a problem like this myself however if you do not have the conversation physically saved on your hard drive then you will not be able to access it to print it out. If you have the option selected within the preferences to save all conversations then you should be able to access it through the logs saved in the live messenger folder but if not...then you are up sh*t creek without a paddle bud. I suggest you have another conversation with this "rep" and get him to say it again then just save it...but I don't think an online conversation is a binding contract or even a smidgen of proof. Because who's to say that it wasn't some random person talking to you just to help you out? Just throwing that out there. Online purchases can be a hassle sometimes...sucks but thats the way the cookie crumbles.

Answer 2

I assume you did save it at the time, in which case its probably in Your Documents under Chat Logs. Just open it and hit print at the top of your page.

Answer 3

It doesn't, you have to save it somewhere. It does not do it just incase you have a shared computer. If you want it to save, you have to save the conversation. It will not auto save.