Should people do business with AT&T?

Question

I called AT&T and ordered DSL. AT&T told me in order to get DSL I would have to get rid of my Vonage service and get an AT&T phone line. I did this, they came and hooked the phone line up but I did not get the DSL modem in the mail. I called to see where it was, and AT&T told me they had canceled the DSL order because it was not available in my area at this time.
Meanwhile Vonage had charged me $97.14 to cancel my service. When I called AT&T requesting they pay me the $97.14 I felt they owed me, their service representatives were very rude and condescending. At this point we have not been able to speak to anyone above a customer service representative. We were told a manager would call us, but nobody did. We have been told they do not have any kind of conflict resolution department. We have been told they cannot give us the number of someone at the corporate headquarters.

Mail just arrived with a large bill for phone hook-up fees.

Answer 1

AT&T does stuff to you "BWC" (in my parlance, Because We Can)

If you can get AT&T, chances are, you can get covad

Switch. ASAP.

Answer 2

well. AT&T is a pretty awesome company for landline phones.., but you should've did your homework and asked about connection in your are.., I'm sucks for you though.