2007-06-08 05:33:19 · 6 answers · asked by JoAnn H 1 in Computers & Internet ➔ Other - Computers
By "tricks" I mean things like using "Run As" under a non-admin account to open IE as an admin, then manipulating files as that admin in a way the non-admin account can't. I had been having users log off unnecessarily before I discovered that one. Managing PCs remotes using Active Directory was another cool thing to know about. Whenever I find a user with a slow PC, I always check the fragmentation of the hard drive. I've found that the defragger even helps blue screens when certain files are fragmented (like Symantec AV files). Using the DOS command "runas /user". Using msconfig, regedit, etc, stuff like that. I'm sure there are things out there that I haven't used yet but could be using.
2007-06-08 08:57:44 · update #1
It really depends from situation to situation but in general terms an IT Support Professional should be well aware of latest and coming up technology. Also a troubleshooting skill by trial & error or by step in & out would be an advantage.
Can you please describe little more in context of 'tricks'? I mean what would you want to achieve ultimately?
2007-06-08 05:42:53 · answer #1 · answered by Vic 3 · 0⤊ 0⤋
The 50/50 rule - any repair work is good for 50 seconds or 50 feet, whichever comes first. (LOL)
You can learn the tech stuff anywhere. What I look for when hiring support people is someone who pays attention to the customer. Who will go an extra mile to preserve their data, or to tweak something that is really not a problem, but annoys the user. Who when they leave the desk has made the customer feel like you have done your best, cared about their problem, and pushed through the "red tape" or whatever when needed to get their issue resolved.
The job is as much people skills as it is computer skills.
2007-06-08 05:44:26 · answer #2 · answered by dewcoons 7 · 0⤊ 0⤋
ALWAYS test new applications and things on a test environment. There is nothing worse than loading something into a production environment that was not throughly tested, and having your entire environment crap out because of it!
2007-06-08 05:41:43 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Have you tried 'rebooting your computer' (and 'explain' what 'rebooting' means, because some people really don't know that re-starting their computer is 'the first thing' to try when something isn't working correctly!
2007-06-08 05:41:11 · answer #4 · answered by Kris L 7 · 0⤊ 0⤋
Or you could just migrate to Linux, bye bye tech support....lol
2007-06-08 06:29:29 · answer #5 · answered by alphawhiskey43 3 · 0⤊ 0⤋
Not to use sites like this. LOL!
2007-06-08 05:42:40 · answer #6 · answered by Linux Root Error 2 · 0⤊ 0⤋