computer error: "you probably are missing a necessary root certificate"this error keeps kicking me off the web

Question

when I turn on my computer the following message pops up..."C:/Windows/system32/vsinit.dll. you probably are missing a necessary root certificate." This error will kick off the internet after about 5 minutes of use. Any ideas of how to get this error message removed?

Answer 1

Update and run all your security products. If you come up "clean" a critical system file may have been removed or damaged. Try running a SFC. Instructions below:

One of the major culprits in missing or corrupt operating system files is running a registry cleaner or optimizer. They can flag important shared files for deletion or cleanup. Another cause is malware.

If you computer comes up clean after running your resident security products, you may want to consider running a System File Checker (SFC). This can be run in Safe
Mode should you prefer. To get into Safe Mode either hold down or tap the F8 key repeatedly while the computer is starting up. To run SFC, close all applications such as Office, Messenger, Email, etc, and go to:

- Start
- Run
- Type in sfc /scannow (include the space before the " / ")

What SFC does is that it attempts to fix or replace critical operating system files. Sometimes this can be done without the installation disk, however it may prompt you for the appropriate operating system installation disk. If that is the case, then you know that you definitely have file corruption or something missing. Insert the disk if prompted. Also you should run SFC using the Administrator account.

Don't surf, play games or do anything while SFC runs. After it is completed, reboot your computer.

NOTE: Before running any registry cleaner or editing the registry, always ensure you back it up first. If the registry cleaner you are using doesn't have that function, you can do it manually. http://support.microsoft.com/kb/322756

Answer 2

Just a thought, but maybe you should check to see if you have "Update Root Certificates" turned on. Start/Control Panel/Add Remove Programs/Add Remove Windows Components. Scroll down and see if it is checked.