I bought a new GE washing machine in January of 2007 and it now needs MAJOR repairs 6 months later. GE is sending a repair person to "patch it up" this week, but declines to replace the faulty machine if a "fix" will do the job instead.
I dont think its fair (or lawful) to sell a broken machine (for $500) and not replace it if a MAJOR repair is needed within 6 months of purchase.
So who is the CEO for this rip-off company?
2007-06-04 10:32:06 · 7 answers · asked by 452 3 in Home & Garden ➔ Maintenance & Repairs
Acemill your answer is pathetic...writing letters is the best way to get things done in this type of situation lol. Man up and grow a back-bone...persistance is paramount in all things luv.
2007-06-04 12:31:08 · update #1
I worked in the appliance sales and service industry for some time (but it's been a few years) and there are ways to get your machine replaced as I saw it done several times. The sales rep who services the store you bought it from can make it happen. You just have to loudly complain to the store and demand demand demand. The other contributor is right, the warranty does not cover replacement of the machine, only to have it repaired and returned to normal working condition. I repaired new appliances less than one day old and those people didn't get new replacement machines. When you say it needs MAJOR repair, the major of all repairs would be to replace the transmission which is no big deal in that machine (if it is a top loader). I could change one out in 30 minutes so never considered it a major repair (although it may sound like it is). It is understandable to be upset having to have service on a machine only 6 months old but that is why they provide warranties, to repair it in those rare instances when something fails after a short time. I would give them the opportunity to repair it and if it continues to cause you problems press the store to have the GE rep authorize a no cost exchange (it costs the store nothing and you nothing, only GE).
2007-06-04 12:37:34 · answer #1 · answered by i138152930 3 · 2⤊ 0⤋
Don't bother with sending a note to the CEO of GE. Do you really think this person has to time to listen to individual customer complaints ?
As to whether it is repaired or replaced, that is ENTIRELY within the purview of the manufacturer to decide. You are in no position to demand a replacement washer. Generally, such products are only replaced if it is less expensive to replace than to repair, or if the machine simply breaks down repeatedly.
You're not being ripped off.
2007-06-04 11:19:03 · answer #2 · answered by acermill 7 · 1⤊ 1⤋
Even for Obama this %. is staggering. it incredibly is not time-honored together with his base the two. in line with danger with the sheep yet maximum of them comprehend Immelt's historic previous of transport American jobs to China and Mexico AND advertising tech to Iran.
2017-01-10 13:05:29 · answer #3 · answered by ? 4 · 0⤊ 0⤋
Thats what you get with a chinese made product with
customer service in India
2007-06-04 15:14:21 · answer #4 · answered by Anonymous · 1⤊ 0⤋
Here are all of the big wigs http://www.ge.com/company/leadership/executives.html
2007-06-04 10:38:15 · answer #5 · answered by Stu Pididiot 5 · 1⤊ 0⤋
Read the warranty. And next time, read it before you buy.
2007-06-04 13:39:11 · answer #6 · answered by Anonymous · 0⤊ 1⤋
http://www.ge.com/company/leadership/executives.html
2007-06-04 10:38:38 · answer #7 · answered by dsgrieve 5 · 1⤊ 1⤋