I have a Sony laptop thats only a few months old.I got a virus on it so I brought it back to the shop and they restored it to factory settings. But now I have another virus on it. Can I return it back to factory settings myself or do I have to bring it back into the shop again? I didn't get any cd with it and when I go to system restore it says there are no restore points to return to.
2007-06-02 13:34:48 · 8 answers · asked by Anonymous in Computers & Internet ➔ Other - Computers
Go to www.grisoft.com and download A V G Free Anti-Virus. Reverting your computer WILL remove the Virus.You do NOT need a CD to revert to Factory SettingsThe Laptop you have like millions of others has a pre-installed operating system. To revert back to Factory Settings do the following. Reboot the computer and as it is rebooting look at the top of the Screen where you will see an F Key. The F Key will be either F10, F11 OR F12.Next Reboot the computer again but, this time when it is rebooting CONTINUALLY Press the F Key you took note of. Next follow the on screen instructions and do NOT Register or sign up with a different Internet Service Provider. If the afore-mentioned procedure does NOT work then you need to make ONE change. This is , INSTEAD of Pressing the Appropiate Key by itself Press CTRL AND THE F KEY TO-GETHER and once again follow the on screen instructions. [tip] if you have My Way Search or My Way Search Assistant installed Remove it as it contains Adware.
2007-06-02 22:06:18 · answer #1 · answered by D G 6 · 1⤊ 0⤋
RTFM. The master files are on the hard drive and the Sony User Manual explains how to make your own Recovery CD(s).
Then, follow the instructions to return your PC to factory settings.
Finally, get AVG Anti-virus from:
2007-06-02 20:42:14 · answer #2 · answered by ELfaGeek 7 · 0⤊ 0⤋
Usually there are restore discs that accompany a computer purchase. Before you use them, be sure you back up all of your files, because once you restore, those files will not be accessible.
If you do not have the restore disc, your best bet would be to get on line with the company that made your computer and ask for some copies of the restore discs.
2007-06-02 20:46:06 · answer #3 · answered by Starstuff58 5 · 0⤊ 0⤋
u need to get a windows install cd, ie winxp etc.
u can then boot from this cd and delete the hard drive in order to remove all the information on it create the partition again and install windows from scratch.
look on ebay u may find a cheap one there.
2007-06-02 20:39:48 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Anti virus programs are a GOOD idea!
Take it back to the shop, and ask them to install one for you!
2007-06-02 20:37:26 · answer #5 · answered by tattie_herbert 6 · 0⤊ 0⤋
it will be the old virus that changes it identity and the shop dont care now that it is sold its your problem. good money in lap top repairs you know like the cars they sell profit. think for your self and save £££££££££s
2007-06-02 20:39:50 · answer #6 · answered by capa-de-monty 6 · 0⤊ 0⤋
just returning it to factory settings won't get rid of the virus...they did something else.
2007-06-02 20:40:30 · answer #7 · answered by Anonymous · 0⤊ 0⤋
Why not just use antivirus program?
2007-06-02 20:38:43 · answer #8 · answered by fuck off 5 · 0⤊ 0⤋