u call up a customer service centre and the person can't even converse in proper english and took almost half and hour to solve through my account query..
im not being nasty but could the person at least talk basic english .. i mean this person i talked with he can't even talk properly that i have to repeat to him a few times before he actually understood my situation..
and to think the company is well known and reputable.
2007-05-31 18:49:29 · 48 answers · asked by Anonymous in Entertainment & Music ➔ Polls & Surveys
I understand how people get frustrated with this but they need to keep it to themselves rather than making rasict comments when they contact other call centers... 'thank god your not indian' and things like that are not acceptable. Those people are just doing their job the best they can and are probably a ton smarter than those hicks that need to make rasict comments like that...
Sorry for going off, but i hear a lot of comments like this beacuse i work at a call center where one of our competitors outsources their call center...
2007-05-31 18:53:49 · answer #1 · answered by mesmerized 4 · 2⤊ 1⤋
Yes - I get very annoyed. I feel sorry for the worker, they were put into a no-win situation. I once had to "politely" just hang up because I could understand nothing they said. I called the next day at a totally different time and got it handled. The companies are not helping themselves doing this( except cutting costs ), they annoy their customers.
2007-05-31 18:57:23 · answer #2 · answered by Anonymous · 1⤊ 0⤋
I feel your pain. I bought a Dell laptop (when I really wanted a Sony) because I was told that they had an excellent customer service dept. I spent 40 mins just being passed around from one person to the next. Each time I had to give my acct #, purchase order #, model #, etc. Actually the two girls that were hardest to understand were both from Texas. Usually I likes their accents. A gentleman from India was actually able to help me. He learned English in the UK. and it was a pleasure talking to him. When I had to call Discover card, they were so caring and helpful, I wanted to cry. I just couldn't believe my good fortune.
2007-06-08 18:07:02 · answer #3 · answered by Georgie 7 · 0⤊ 0⤋
Rofl try dealing with Dell oh my gosh they are a pain in my you know what its like no one talks english there I was on the phone for two hours with this guy trying to understand him cause they run you into a million and one test before they decide to actually send someone out to look at your computer I was so pissed I said look Ive asked you severaal times to speak to someone else sir I am not being mean but not only is it frustrating that I have to go through all this just so you can tell me what I already know that my computer is messed up but on top of it its very hard to understand you so finally he connects me to a female who sounded exactly like him lol I just lost it and asked to speak to the manager who also apparently did not speak english :P
2007-05-31 18:57:30 · answer #4 · answered by Anonymous · 0⤊ 1⤋
YESSSSSSSSSSSSSSSSSSSSSSSS!
i spent an hour on the phone with a sales person trying to program my track phone
ID code, i could hardly unserstand a word he was saying and after 3 time's doing it over and over again, the manager come's on to tell me i had a defective key pad. grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
lol. so much 4 cell phone's cause of that
liguinstics expert. i threw it across the room and repact it and brought it back to walmart . . . worse part it was my first experience with my own track phone, i was all psyched out but when i got through with this imbasile, i was ready for a psyche ward . . . lol.
2007-06-08 15:25:22 · answer #5 · answered by myheartsvoice 2 · 0⤊ 0⤋
When I call those customer service centers I like to be waited on right away. And I definitely would like to speak to some one who speaks fluent english. When i call those customer service centers I'm calling them because I already have a problem with them. So I don't want the phone call to be another problem.
2007-06-07 15:15:45 · answer #6 · answered by Eugene 6 · 0⤊ 1⤋
Extremely annoying!
but, I even get solicitation calls from people I can't understand!
But, I have to say the worse is...those voices that sound like recordings...sounding TOO perfect! Lots of times with credit card and customer service! They can actually scare me. I usually end up hanging up.
2007-05-31 19:01:55 · answer #7 · answered by Levone 4 · 1⤊ 1⤋
what's even annoying before that is that the computerized voice has taken you through a series of nonsense and finally when the call get's through, the customer service people can't help you, i mean you've been on the phone for a whole hour.
2007-05-31 18:55:43 · answer #8 · answered by ωнєη уσυ ѕмιℓє уσυ мαкє мє ѕмιℓє 7 · 0⤊ 1⤋
You are cool to not mention the name of the company (although I would be tempted) and yes I get very mad because I used to do that job and it is not for everyone to begin with! Good custommer's service is hard to find these days...! They act as if they were doing you a favor or something!
2007-05-31 18:54:19 · answer #9 · answered by Sherluck 6 · 1⤊ 1⤋
I get mad too! I have had a couple of experiences where so called customer service was terrible. The person was just there for the sake of having a customer services reception.
2007-06-07 03:43:32 · answer #10 · answered by VelvetRose 7 · 0⤊ 2⤋