Problems with Outlook Express 5 for Windows ME.?

Question

I have a business associate with a Windows ME. She uses Outlook Express 5 (Don' ask me why...) as her main email server. Now, she says that a couple of weeks ago she started having problems with opening and deleting any of her email. Now the inbox is stuck at 250 new messages and she cannot delete them, open them or anything like that. When she starts Outlook Express she gets an error stating that the problem is with the internet provider. But it is not so. I checked her internet connection and there is no problem with it, but I never worked with Outlook Express(just learned about in 2001 and never used it), nor have I ever worked with Windows ME. Now before any of you suggest that she gets anew computer, she can't, she's a little old lady that does not have the means to buy one and everything else with the computer works, just not Outlook... Can anyone help me to help her?

Answer 1

For a little old lady, chances of her DBX hitting the limit is low, so...I suspect that shes keeping her emails on the POP3 server, and now her storage capacity is full, hence its stuck.

Answer 2

try inserting her Windows ME cd and Remove/reinstall Outlook express then go to windos updates and get all updates. you will also need to reset all her e-mail information in the account settings. This would be best by copying them befrore removeing outlook.. And I mean with pen and paper.