my laptop disconnects constantly but our pc doesn't, help?

Answer 1

Can you give us any more information

Are both machines on a wired or wireless connection?

If they are both wireless is the laptop far away from the base station.

When you are disconnected do you receive any error messages?

Answer 2

I presume you have a broadband internet source. The internet terminates into the WAN port of the router. The desktop and laptop connect to wired LAN ports of the router or switch or they connect to the router via wireless connection.

Because the internet connection appears to work properly with the desk top machine, we can rule out problems with the router and internet components.

If you have a wired connection for the lap top replace the cable that links the lap top to the router as it may be faulty.

If you have a wireless connection, do you drop the connection as you move the laptop? Wireless signals can drop when you move around - as the signal may have to penetrate metal ducting burried in the wall or masonry or other building materials that block the signal. Put the laptop within a few feet of the wireless router where nothing blocks it. Run it in this location and see if the connection drops. If it does not fail while close to the router, the problem is interference when you move it. If it does fail while close to the router you probably have a faulty wireless component on the laptop.

Try the above and reply back on another request and note the results of the above and someone (perhaps me) can help you further.

Answer 3

in case you have sort new router and it particularly is doing this? Then the router has a undertaking. in case you have a router it particularly is many years old then that router desires to get replaced. look at your logs for drop packets in case you notice lots of them then you definately've a router undertaking. attempt this.. get rid of the router from the image and in simple terms connect via modem to the instant device yet under pressure out for some days and spot in case you unfastened connection. in case you do no longer then you definately understand that the instant router has a undertaking. Now attempt the instant router yet this time via under pressure out connection and spot if it drops the relationship. If it would not then there's a undertaking with the instant with the router.