What is a polite way to let a customer know that I'm a professional with 20 years experience at a technical, skilled profession, and it is not necessary to tell me the steps to take to fulfill their requirements/reach their goals. I am happy to provide great customer service and make sure they get what they want and need, but some customers seem to think my job requires no more skill level than making cupcakes from a mix. How can I get the point across in a nice way?
2007-05-25 05:51:37 · 7 answers · asked by simsta 3 in Business & Finance ➔ Small Business
simsta,
Such is the nature of business nowadays.
I can't begin to count the number of times I have been disappointed by legitimate 'professionals'. I'm not saying you're not very, very good at what you do...but you must understand that being good at something and actually CARING about the results are totally different things. Most people do not give a fraction of a damn...they just want to get paid regardless.
If a customer wants to give you detailed narrative on the expected results, you should not take it personally...you might want to take a look at your colleagues and see how they conduct business...then you might get a better idea on just why customers insist on being so detailed. Chances are they've been burned a time or two.
2007-05-25 06:02:40 · answer #1 · answered by Wolfsburgh 6 · 1⤊ 0⤋
Was is your profession? Maybe the person is concerned of others in your position who didn't have as much experience.
My suggestion - have patience and when they point out steps maybe say "well in my experience this also works like this...." or reminding them that they are paying for your knowledge by saying something like "...thats what your paying me for. In the end they are still paying you so if you have to bite your lip - it happens.
I've noticed that when people know that you know what you are doing they become less controlling.
2007-05-25 12:58:24 · answer #2 · answered by Jennifer M 2 · 0⤊ 0⤋
What sort of business do you have?
Your marketing materials should be geared towards your ideal clients, and be professional looking.
You should dress professionally whenever you're out.
You should not have to explain that you are a professional. So I'm not sure what you're doing wrong.
Maria Marsala
http://www.ElevatingYourBusiness.com
2007-05-25 13:32:23 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Well, if you can't get their Whopper done the way they like it, they are going to either tell you how to do it or complain to your manager. It does not matter if you've worked at Burger King 20 years.
And making cupcakes is harder than making a Whopper.
2007-05-25 13:05:24 · answer #4 · answered by Anonymous · 1⤊ 1⤋
don't say a word, just do your job. if they can't see that you know what to do, they can take their business elsewhere. I know it's hard to smile at that type of customer, but grin and bear it and remind yourself of all those customers that think you're the best.
2007-05-25 12:58:14 · answer #5 · answered by wendy_da_goodlil_witch 7 · 0⤊ 0⤋
You can't tell, but you can demonstrate.
And just why do you feel the need to denigrate the making of cupcakes from a mix?
2007-05-25 12:54:53 · answer #6 · answered by Matthew O 5 · 2⤊ 2⤋
Give them your index finger instead of your middle finger. I always find that helpful.
2007-05-25 12:56:02 · answer #7 · answered by COOL AND COLLECTIVE 1 · 2⤊ 1⤋