What is your experience of using financial services online?

Question

Examples include: online banking, high interest savings & investments, purchase of loans/insurance, mortgage etc

How could these services be improved?

Answer 1

Extremely good.

By sticking to well known / existing 'brands' and shredding all the paperwork they sent through the post, I've managed (so far) to avoid being taken for a ride ..

Main improvement would be when companies start to accept automatic liability for all on-line fraud (this will force them to start using things like 'one time Credit Cards' and RSA Key Fobs etc)

Answer 2

Mine has generally been great. How can they be improved? Teach high school students about the financial industry so that the banks can talk on a TRUE financial level where the focus is more on the actual benefit of the customer as opposed to the current game where isn't more about marketing.