how to deal with difficult customers?

Answer 1

Cuss them out to in your head and be extra nice to them; hopefully they'll realize that they're the jerks.

Answer 2

First off do not take the conflict personal and don't ever show anger . Know that the customer is always right from the beginning. There is always a reason a customer is unhappy . Find out why and reslove the issure as fast as possible with the motive to make sure the customer is 100% satisfied. Happy customers come back and that insures your job. Make sure that you would treat them as you would want to be treated. Working with the public takes a lot of patients and when you have had enough make sure you get a break or whatever it is that helps you to be all you can be . If you were the owner of the company and you were making the profit would it change your customer service attitude? There are those customers that are never happy. Follow company policy.

Answer 3

There are a few ways to deal with it but the most professional way is to calmly explain what is going on, making sure to hold your temper and giving a standard response that fits the situation and helps you keep your job for example if you have a difficult customer who is badgering you, you have every right to be angry, but professionally you call you supervisor over and hand it off them, if your the supervisor you have the right call security if the customer gets out of hand.

The only way to answer it is to follow a few key guidelines:
1.) If possible ask the customer if they want to speak to a supervisor.
2.) Stay calm, Don't lash out or do any aggressive gestures/movements/statements/stances Just stay neutral (difficult, I know)
3.) NEVER!!!! Apologize.... EVER!!!! For something thats not your fault (The store doesn't have an item, Not your fault) because it then automatically becomes YOUR fault from the Customers point of view.
4.) Apologize for things that ARE your fault

Thats more of a Keep your Job Than how to deal, but if you can do that, the customer will either walk away, or you can hand them off.

Answer 4

I used to work as a customer service advisor so I know what you mean!!! I fully agree with Mouses`1 you must not take it personally, just remember that most of the times they're not angry at you but at the company you are representing, Try to make them understand this they usually calm down afterwards, if they persist you have to endure!! Just keep saying that they are right!! Never contradict an angry customer and try to assure them that you'll sort out their problem!!! ... I hope you don't get as many customers as these!! Cyaa!! :))

Answer 5

You win customers by being nice and accommodating. If they have complaints whether legitimate or not, it is always to your advantage if you take time out to listen to their grievances; they'd feel very important and assured that someone in your establishment cares for their needs. And perhaps, through your customer-friendly attitude, they'd come back and shop the more and even recommend your store to their friends.

Answer 6

Throw eggs at them. Hit them up-side the head with a newspaper. Tell them to quit acting like an idiot. Tell them the customer isn't always right (in the head). Blow a whistle everytime they open their mouth. Tell them to get to hell outta the store. If they are particularly annoying/difficult, slap them or punch them in the nose. Flip them the bird, or say FU. Ram a cart into their heels. This list goes on and on and on and on.....

Or, if none of these are working for you, try this; tell your boss to shove the job up his/her ***, and go find a job that don't involve dealing with customers.

Answer 7

First, think that customer is always right.... therefore you should ask yourself Where you go wrong? Why he/she act like that? Then you will realize that customer is doing their right.... And you should be extra nice to them or if not your business, whatever will be bankrupt for losing your customers...
Shekinah

Answer 8

if you work for some one else there is littel you can do, but if it you are your own boss i find that extream violence and abuse works well, keep wepons well displayed and do not hesitate to beat or maim the first person to piss you off in eny way.
people are not smart like dogs, they only respect money and power but when they are on the ground fearing for their lives their ego amounts for nothing and they know if even just for a moment what is realy importent.

Answer 9

As a cashier i have a lot of them in one week.I usually stay calm and remember they may be having a bad day.Your impression good or bad will stay with them.It is better to give them a good impression.And know that it is usually frustration that makes them difficult.If you lose your cool it only adds to the flames.

Answer 10

Don't take the bait. They are just looking for a good argument and you will be the one if you bite.

Depersonalize. "I'm sorry that you feel that way, but I am required to follow the company's policy. Would you like to speak to a supervisor?"

When you have to say "no", offering something else. "I can't do that for you, but I would be willing to do for you is ____."