is the customer always right?

Answer 1

The customer is not always right but the customer is always the customer or guest and should be treated as such. If the customer has an issue, you need to resolve it. If the customer isn't happy, you need to fix it. The rule of thumb is that if one unhappy customer leaves your business then he/she will tell at least 10 people and it just creates a vicious cycle. I would rather spend a few extra dollars to keep one person happy then to lose business from others due to one customers bad experience.

Answer 2

No. The customer is NOT always right. But, sometimes you have to bend your company policies, swallow your pride, and take some abuse to get out of a bad situation.

The company I work for has the luxury of being able to turn away business if necessary. I have said more than once, "well, maybe we're not the company for you. You might do better with someone else." It works like magic! Upset customer changes their behavior immediately. No one wants to hear that they're not wanted. Also when people have threatened to cancel our service if we won't do what they want, we can say, "we'll miss you" (we don't mean it). People just can't believe it! They cancel and then come back a couple months later. Happens almost every time.

The saying should be The customer always gets his way if he screams loudly enough. (except where I work)

Answer 3

Reminds me of a joke,
A customer and a sales girl was argueing, the manager came out, saw the quarrel, without asking what happened, the manager scolded the staff, and force the staff to apologize to the customer, saying " the customer is always right" the customer is very satisfied with the result and walked out.
Late, the manager asked the staff, "why did you quarrel with the customer?"
The staff said, " She said the manager of this store is a stupid idiotic pig."

The customer IS always right!

Answer 4

It depends if u keep the profits or you're taking abuse for someone else to -

if ur on basic pay at a place where some arrogant freak is bullying you because they have had a bad day and ur expected to take that then it is wrong

if u cant be bothered to be nice, however, then its ur own fault

but i have worked in fast food and a supermarket when i was at university and was always nice and polite but the abuse i received was uncalled for. i feel sorry for those in customer service roles. i am training in the medical profession and it will probably start again then, but i will hopefully be treat with at least a tiny bit more respect when im not wearing a stupid orange uniform.!!!

i am growing against corporations after working for them. they wonder why staff turnover is so high when behind the scenes you see how greedy they are and how staff are belittled for the sake of some celery or whatever.

Answer 5

If you want the business of that particular customer, then yes, the customer is always right. Yet, if the customer is clearly being rude and unreasonable, you can always refuse services. It's just a matter of whether to turn money down to maintain your dignity.


XR

Answer 6

the saying says yes reality says no.

http://www.phrases.org.uk/meanings/106700.html

"Of course, these entrepreneurs didn't intend to be taken literally. What they were attempting to do was to make the customer feel special by inculcating into their staff the disposition to behave as if the customer was right, even when they weren't."

Answer 7

Yes and too bad corporate america does not recognize this anymore. Customer service in general is awful.

Answer 8

No. But you should make them feel like they are. Except for the real jerks: Just kick them out; other customers will understand.

Answer 9

of course! that's why there is always a note on every establishment that the customer is always right!

Answer 10

No. Customers can try to abuse the good nature of an establishment.