2007-05-20 01:07:28 · 3 answers · asked by compaq s 1 in Dining Out ➔ Other - Dining Out
With tact and respect. Respect yourself as well.
Understand your premises stand on such matters.
2007-05-20 02:10:04 · answer #1 · answered by Stanley W 3 · 0⤊ 0⤋
The key is to listen to the guest. Give them your full, undivided attention; look them directly in the eye.
Express sympathy with their concern, and offer an apology without accepting liability for the incident.
Suggest a solution as to how the problem can be resolved.
Only offer some type of bonus -- $$ off, free items, etc. -- if the guest does not seem to accept your attempts at mediation.
And always involve management as quickly as it becomes obvious that the guest is becoming agitated before the situation can escalate and other guests become uncomfortable.
Most -- not all -- guest concerns can be easily resolved simply by providing a little extra, individual attention.
2007-05-22 13:09:21 · answer #2 · answered by Anne 2 · 0⤊ 0⤋
be polite and sympathetic to their needs. do whatever you can to resolve the problem if you cannot achieve this ask one of your managers to help correct their problem.
2007-05-23 11:57:00 · answer #3 · answered by cheri h 7 · 0⤊ 0⤋