Is their any policy on Half.com saying that the package must arrive within 2 weeks? I've gone all over the website and the only shipping policy I have found was that the package must be mailed within 72 hrs. I have the receipt to prove that.
Someone brought a book from me off of Half.com. According to half.com's estimation the book was suppose to arrive at the latest on 4/16. She messaged me on 4/20. I told her that I mailed before the 72 hour deadline and I showed her the address. 2 and a half weeks later she asks where the book is and demands her money back. I told her that i contacted the post office and the post office is trying to find the book. She then e-mailed me yesterday saying that I'd better refund her money because she doesn't want to file a claim but will if she has to. Then she mentioned the 2 week policy contract. I have not found any policy like that. Also her behavior seems a little suspicious. What do you think?
2007-05-16 06:11:34 · 3 answers · asked by christigmc 5 in Business & Finance ➔ Corporations
hey, i have the same problem with my customers on ebay. say they never got something or they got it and does not work! solution for them not getting is delivery confirmation! not expensive depending on cost of the item you sell. post ffice does not do a good job unless they able to track an item. its like telling you "mail at your own risk." contact half.com's customer service and ask them where the 2 week policy contract is on the web, and how does filing a claim affect your acct. with me if i sell an item for $50. and i have $2000. in my acct. they hold the entire $2000. until matter resolved. also take picture-time and date stamp-of your item, so they don't accuse you of sending them trash.
2007-05-16 07:15:05 · answer #1 · answered by windwalker 1 · 0⤊ 0⤋
Do you have proof that you posted it?
I'm assuming you mailed it via media mail. Media mail can take 3 weeks sometimes, maybe even more. Its the lowest form of shipping and the slowest. Did it go from one part of the country to another?
Go to www.usps.com and put in your zipcode and theirs, and it should give you an "estimate" as to how long it SHOULD take.
2007-05-16 13:20:20 · answer #2 · answered by MrAnswers 3 · 0⤊ 0⤋
I'm not sure about the policy but I hope you learned to add in tracking on your future sales. This saves a lot of headaches.
2007-05-16 13:16:10 · answer #3 · answered by Soldier 4 · 0⤊ 0⤋