When Working A Lady Came in Verbally Abusing Me , Manager was not there. Can I legally tell her to leave nicely without getting in trouble from my employer . I lived in California , My question is what are my rights as a employee for this kind of situation.
2007-05-14 13:09:46 · 10 answers · asked by chaessigbikerboy 2 in Politics & Government ➔ Law & Ethics
Legally you can ask her to leave without any violation of the law. However you may be liable to get in trouble by your employer. That's an internal matter for them to decide and is not regulated by statute.
2007-05-14 14:01:14 · answer #1 · answered by Damien T 3 · 0⤊ 0⤋
The customer has a right to free speech. It makes him a jerk, but that's his right. He felt he was not being treated right. He behaved even worse. The justice in this is that the jerk likely doesn't have any real friends, his family probably hates him, and he'll never be able to trust anyone near him for fear they would stab him in the back because he's a jerk. That's the justice. The teller just needs to learn to not take it personally when a customer has no manners. There's nothing wrong with her, she just happened to be the one waiting on the jerk. Management gave the guy his way to difuse the situation and get him out of there. Sometimes management makes those decisions so that the entire affair ends. That is often the best approach, even though it doesn't answer our feel for justice.
2016-04-01 01:27:11 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Of course you can legally tell her to leave. Whether or not you get in trouble from your employer is really up to the employer. I have put up with my fair share of rude and abusive customers and I usually would respond with something along the lines of "You can take your business elsewhere" I was never a believer of any business is good business. If people don't respect me or my place of employment, then they can go somewhere else. Just be sure to be the "bigger man" and never stoop to their level.
2007-05-14 13:20:31 · answer #3 · answered by Andrea W 1 · 0⤊ 0⤋
Yes and you don't even have be nice becuase nobody should be abused in any way and you sound nice and I am sure that you have rights and I don't want you to let someone push you around. So if it happens again just tell them to get out and if they don't you will call the police and have them arrested for being abusive and threatening.
2007-05-14 13:14:13 · answer #4 · answered by dustyrustie 2 · 0⤊ 0⤋
That depends on the type and severity of abuse. Your boss should have a policy or s.o.p. on this. If not you might be able to use your own judgement. At my job, if the person is verbally abusing me as a person, I can hang up on them. If there talking about something job related that could be iffy.
2007-05-14 13:16:04 · answer #5 · answered by Dave O 2 · 0⤊ 0⤋
when you say she was verbally abusing you, was it against you personally, or was she just a customer complaining about the service or merchandise? unless her abuse focused on your membership in a protected class, ie race or ethnicity, or sexual orientation, or handicap, i don't think the law gives you any rights in this situation. if you tell her to leave, and your employer feels you mishandled the situation, there's no law preventing them from firing you, unless you're in a union, in which case your contract dictates what rules apply.
2007-05-14 13:20:44 · answer #6 · answered by njyogibear 7 · 0⤊ 0⤋
All bosses are different. Usually a boss will have you be as courteous as you can. They could care less about you. IT's the customer that brings in the money. Unless you have a 'we refuse the right to refuse service to anyone' prominently displayed you're out of luck. By law you could sue here for defamation of character if she was calling you names. That;s about it and it's hard to prove.
2007-05-14 13:23:59 · answer #7 · answered by Dawn-Marie 5 · 0⤊ 0⤋
Does the saying "the customer is always right" ring a bell? That's one good thing about being a cop, your "customers" are usually always wrong and you get to show them how wrong they are. You could possibly get fired if you are rude to this person. If this is a regular occurrence, it might be a good idea to invest in a cheap pocket micro-tape recorder, that way your conversation can be recorded and eliminate any conflict of what was said.
2007-05-14 13:16:58 · answer #8 · answered by LawDawg 5 · 0⤊ 1⤋
Do like I do, tell the SOB to kiss my rosy red ***. I've dealt with the public for 36 years. Most of them are o.k. But that 1 butt head needs to be put in his/her place.
2007-05-14 13:15:51 · answer #9 · answered by porcerelllisman q 4 · 0⤊ 0⤋
First I would ask another salesperson to take over that customer.
Secondly, I would report my manager for not being there to do his or her job.
2007-05-14 13:15:11 · answer #10 · answered by whiner_cooler 4 · 0⤊ 0⤋