I had an unpleasant incident with a Dunkin Donuts drive thru cashier. Are these grounds for termination?

Question

I went to dunkin donuts with my sister and our friend. I told her a funny story about how my mom made me go bike riding one day and worked me so hard that when I got back I threw up, so we were all laughing, then we ordered 2 ice coffees and a strawberry collatta. I had my gift card with only 60 cents on it, so we gave the cashier a 20 dollar bill aswell. We almost thought that none of us had any money which we also found funny and it made us laugh. (the laughing will be important later on lol)
So, he hands me the collatta but it has no whip cream on it, and my sister ordered whip cream for it so I sent it back, which made them laugh also (because its kinda funny to send back something from dunkin donuts like its an undercooked steak or something)
So, then the cashier handed me back my change, and I asked for my card back because I collect old gift cards and sample credit cards, and my sister and our friend again, laugh because it was funny that I was asking for this card back.

So, then the guy gives me my card, and hands me the collatta and says " Is something funny?" And I look at him to see if he was talking to me, and saw that he was, so I said "What??!!!?" Then he says "I said is something funny? Because I'm really not in the mood..." SO then I say "Yes actually, something is funny but it is not about you..." so then he cuts me off and says "no im SERIOUSLY not in the Fuc*ing mood today, Like these coffees can end up in your face right now" So i take the first coffee from him so he dosen't throw it at me, so then I say "You know, I'm serioulsy not laughing at you at all. We were having a private conversation and it was none of your business as to why we were laughing..." and he hands me the 2nd coffee. then I continue saying "But we are laughing at you now because you just made a complete fool out of yourself.. You seriously need to relax" then I told my friend to count the change he gave back right in front of her LOL when it was good, we left.

So, I would like to know -- are these grounds that he can be terminated on??

I already sent an E-mail using dunkin donut's website under "in-store incident" or something, but I am just wondering if they will take the actions to terminate his employment, and what I would need to do to ensure that this happens.

Thanks

Im hoping for someone who is a dunkin donuts superviser or someone to answer but if you would like to answer with your comments I would also like to read those :) lol I'll probalby reply to them too so check back

Doobie, the point is I was not making fun of him in ANY way. I was with my sister and my friends, we were in a laughy mood -- I had just told her a funny story, and we were still laughing from it, I was not laughing at him, we were laughing at OURSELVES because of what we did. and this guy takes it like we are laughing at him.

please read more carefully next time.

Lore, tell me how I am being the jerk!!!! I was in NO way whatsoever being a dick to this guy at ALL!!! I was just laughing with my sister and friend!!! We do this ALL the time, they laugh at me because honestly I act funny in public. I was not being mean to this guy at all.

And i work at briarwood continuing care in Worcester MA. Its a retirment home, im a waitor. Please come do this to me, I would ******* laugh. and all my friends there would give you hell.

John Y, you are an IDIOT!! I ordered an ICE COFFEE. it is COFFEE with ICE!!! and cream and sugar.

I didn't get what ever you made up me getting... my sister got a strawberry collatta with whip cream and I don't even know where you saw cinnamon in my question. Grow up and stop making "real men" rules. People who say "real me only..." phrases are just insecure about their own masculinity. People like you need to live their lives by these "real men..." rules just so they think they are more manly. Stop. its lame, your not fooling anyone.

and treonbar…I don't see how anyone could expect me to be anywhere near to KIND to this man!!! I will admit, I am the type of person who NEEDS to have people know that they are wrong when they do something that really is bad. this guy flipped out on me for NO reason. He needs to know that he should not have done that.

And no, the cashier was not a foreigner. He is White; one of those white punks who dresses ghetto and carries a drug addiction with 3 kids from high school, which he probably dropped out of.

He did not own the joint, he was like 16

Lisa E, I was in my car in the drive thru. I was not disturbing anybody except him I guess. But he should not have been bothered, it was wrong of him.

mld_publ, i was TALKING and Laughing with my sister and friend!!!!!!!!!!!!! WHY is that being a dick? i was NOT laughing at the drive thru guy!!!!!

ann m -- I was not being rude to him in any way!!!! Why should I need to stop talking with my friends while I am in a DRIVE THRU????? It was not foolishness, it was NORMAL CONVERSATION that happened to be FUNNY!!! When you go through a drive thru do you STOP conversation with whoever you are with and sit there with your napkin folded on your lap?? I don't think so, I'm not going to act like im in a 5 star restaurant when im in a DRIVE TRHU, im sorry.

well sandy d, thanks but im not going to sit there and take his attitude bending over. I need to tell him that he is wrong, and prove it to him. And honestly, there are only 2 employees at that place and 2 people from my school both work there, and when they do, one is in my grade, (senior) and one is 1 grade below me. I'm sure that the other person who was working with him didn't have as much authority as the other person did.

I meant 2 employees working at a time.

Answer 1

This guy is obviously very troubled. His biggest punishment is that he clearly doesn't like himself and is not a happy person, or he wouldn't have behaved like that.
You did the right thing, you were having a nice day out with your friends, and he should not have spoken to you that way. Any satisfaction you get should be out of the fact that you are a happy person and he is a miserable git. Even if he keeps the job he may well still be a miserable git.

Answer 2

k, As a former supervisor this is the reality of it.

What the employee did is unacceptable and should not be tolerated.
However, you responding back was not necessary.
Automatically your position was to request to speak to his immediate supervisor or person in charge and make the initial complaint.

Having had taken immediate action would off given you leverage to your claims (other employees would of witnessed ).
However, you having filed a claim on-line is really what we call "In the back shelf", but there is good news. Be persistent.
I'm sure that a business like Dunken , will not tolerate this kind of behaviour taking place in one of their branches. It's bad for business. Also, you might want to add on one of your notes to Dunken Consumer public Relations dept, if the HR dept did a reference check on this one employee plus a criminal back ground check. This questions are vital and must be addressed when hiring an employee. Address to the dept that you felt intimidated, (when you grabbed the coffee thinking he would throw it at you)... and last but not least, keep copies of all documents, emails that you submit....Good luck and God bless!

Answer 3

How fortunate you are to live where there is a drive thru for a Dunkin Donuts!!! The girl at the window was wayyyyyyy out of line and should have been reported.

Answer 4

Being rude to a customer in any shape or fashion SHOULD be a cause for termination - even when prompted. (and you didn't)

You should talk to the store manager and discuss the issue.

Then, drop it. It is NOT worth wasting your time. Pick a different store if you want donuts again.

Answer 5

It sounds as if you were quite rude to this guy. How hard would it had been to stop your foolishness long enough to order? You sound pretty irritating to me. I'm on the guys side, I''m sure a lot of your giggling was to show off for the guy that waited on you.You absolutely have no idea what he had been going through with other rude customers. Get off his back, I wish I knew where you worked so I could reciprocate this treatment to you. The guy is trying to work and you feel its up to you to get him fired. Why? He certainly wasn't there for your entertainment, I can't say as I blame him for his outburst.

Answer 6

I would hope so. That was rude of him. If you were disturbing other guests by acting up in the store...I could see him asking you to leave, but that doesn't seem to be the case, not to mention...he has NO reason to EVER swear at a customer. Don't dwell on it though. You told the proper people. That's all you can do.

Answer 7

They will look at his record . If this a repeat offence He may be fired..Its hard to get rid of someone now. In Vancouver BC. A bus driver spit on a passenger that had spit on him. The case is under review. the whole thing was on TV

Answer 8

I don't think he'd get fired over that unfortunately though that was extremely uncalled for on his part. More than likely he will only get a warning from his manager. Had he thrown that drink at you or your sister he would have been fired on the spot. Good luck, that sounds really frustrating.

Answer 9

Well maybe not grounds for dismissal.. he'll probably be reprimanded, get a warning, that sort of thing. If he had actually thrown the coffee at you - yeah definitely grounds for dismissal. But his attitude should better shape up or he'll be losing his job.

Answer 10

The employee you mentioned has got some problems and needs some further training in customer service. However you yourself should just forget about it and move on. You informed the company and that is enough.