I bought it the first day of August and on 5 April the screen started to act faulty and then the mouse would not work. I called BB Customer service and since it was only 6 MONTHS OLD they told me that yes I was still covered under my warrenty. They said it would be back in 12 days. 21 days later still nothing AND no info at all. So I got mad! I called HP and demanded to know what was up. They finally told me that they had been waiting for a part (the whole time, which BB could have easily found out) that wouldn't be in for 5 more days!
So I wait. On may 1 I call for an update and the CSR was unbelieveably rude, repeatedly saying only "We will send it to your doorstep on May 4th" and tied to not transfer me to a supervisor(saying he was busy), tho I was not rude in return!
Today May 8. No computer. AND WHERE IS IT? It was sent to the Best Buy maryland service center. I live in Philly. (So much for my doorstep)
And it is still unrepaired.
2007-05-08 10:17:41 · 1 answers · asked by sparklepup 4 in Politics & Government ➔ Law & Ethics
I understand your angst. Best Buy is not highly rated for customer service. However, procuring the services of an attorney would simply be a gross waste of money on your part. What good would legal representation do ? Have you intent to sue Best Buy? If not, you are rather pi$$ing into the wind.
2007-05-08 14:12:21 · answer #1 · answered by acermill 7 · 0⤊ 0⤋