business environment?

Question

(a) Think about the different stakeholders in an organization. List those whose interests may conflict. How such conflicts can be resolved.
(b) Using the list given above categorize the stake holders into Internal, connected or External.

Answer 1

Ah the good old Politically Correct concept of 'Stakeholders' rises it's ugly head again ...

In real Business, we have Customers, Shareholders, Employees and Managers - all with wildly different goals.

In the non-real sector (Government Departments, Health Service etc) it is not possible to apply business logic - so a whole new set of concepts have arisen - of which 'Stakeholder' is one.

So the term 'Organisation' here should be read as 'Government Organisation' ... and the questions seen as one of 'how do you balance the demands of Politicians against the needs of the Voters' ...

I suggest your take eg. Education as an example ..

Stakeholders would include :-
Politicians, Teachers, Pupils, Parents, Public Services and Private Industry...

Politicians - want maximum 'visible achievement'

Teachers - want maximum pay for minimum work.

Pupils - want maximum 'paper qualifications' for minimum work

Parents - want Pupils to achieve maximum real learning in the minimum time.

Public Services and Private Industry - want an Educated workforce.

In this equation costs are largely irrelevant since there are no Shareholders ... you might suggest Tax Payers act as shareholders, however they can not 'sell' their stake in the Education system and are forced to contribute to the costs weather they like it or not (a fact that is grossly unfair to the 500,000 parents paying to have their children educated privately) - so their concerns can be largely disregarded.


Good luck balancing that lot !