Why is it when you are at the checkout waiting to pay for your goods and the phone rings...all of a sudden the customer on the phone is more important that you are?
2007-05-05 15:43:30 · 7 answers · asked by LadyMay 2 in Business & Finance ➔ Other - Business & Finance
When I worked retail they used to say folks "inside the store" are more important than ones on the phone. Sucks huh?
2007-05-13 09:39:44 · answer #1 · answered by sparkle 1 · 0⤊ 0⤋
It has been that way forever. When I was very young (I am not now) and started to work in a store, we were told not to let the phone ring more than a couple of rings and to help the person right away. I tried then to ask about the people who had been waiting at the counter (I worked in cosmetics) or checkstand etc. But the phone customer was more important. I guess they still are.
2007-05-05 22:52:21 · answer #2 · answered by Patti C 7 · 0⤊ 1⤋
retail associates have a lot going on at one time and it is thier job to make EVERYONE happy. including the customer on the phone. sometimes the customer on the phone is getting back to you about something or inquiring about a previous request. it does not mean the other customer is more important because as soon as the phone is hung up you have full attention. i dont like to answer the phone when i am with a customer alothough sometimes there is no choice. the associate might have been going about it all wrong in this situation.. my question is...what happend to fair customers?!
2007-05-05 22:51:31 · answer #3 · answered by Anonymous · 0⤊ 1⤋
The same could be said for customers who are at the checkout and talking on their phones while the cashier is trying to complete a transaction or waiting for payment.
2007-05-05 22:53:40 · answer #4 · answered by angelicjolie2000 3 · 1⤊ 1⤋
if it is a legit call, then i understand, and wait. but if she/he say hi, how ya doing, where you at? i take it that it is a personal call. and i drum my fingers on the counter, keep checking my watch, or if that dont work, i get on my cell, call the store, and when she puts the other person on hold to answer, i tel her im in front of her, and would like some service. works every time.
2007-05-05 22:55:16 · answer #5 · answered by NONAME 3 · 1⤊ 0⤋
Sadly, real customer service died years ago. I could tell you stories, but I'd get carpal tunnel syndrome in the process, so I'll spare you the ugly details.
2007-05-05 22:51:45 · answer #6 · answered by JazzSinger 6 · 0⤊ 1⤋
DEAR MISS
EVERY SCENTS CELL PHONES CAME OUT AND EVERY
ONE BOUGHT ONE SO PEOLPE NOT ALL HAVE
GOTTEN RUDE TO PERSON LIKE ME THAT CAN NOT
STAND FOR A LONG TIME IN STORE LINE
ARE THE BEST PART IS NOW THEY CUT IN FROM OF
YOU AND KNOCK YOUR MILK AND BREAD OUT OF
YOUR ARM AND ETHER BUST YOUR MILK AND SMASH
YOUR BREAD THEY DO NOT EVEN SAY SO SORRY I DID
THAT LET ME GET YOU ANOTHER ONE ARE PLEASE
LET ME PAY FOR IT ?
AND THIS IS THE TRUTH THAT IS WHY I MAKE A FAMILY
MEMBER A LIST AND ASK THEM PRETTY PLEASE TO
HELP ME WITH MY FOOD SO I DO NOT GET KNOCKED
DOWN I CAN PUSH THE BUGGY BUT NOT FAST AT ALL.
IF IT WAS UP TO ME THERE WOULD ONLY BE CELL
PHONE FOR ER CAR WRECKS THINGS LIKE THIS NOT
TO HURT ANY ONES FILLINGS BUT AFTER YOU GET
KNOCK DOWN IN A STORE AND CUT YOUR HAND AND
KNOCK THE HIDE OFF WITH TYPE 2 DIABETES YOU SIT
AND WONDER WHERE HAVE THE GOOD OLD DAYS
GONE LIKE THR 70-91 I JUST DO NOT KNOW IN 2
HOURS I AM 35TH HERE IN TX AND LA AROUND THE
WORLD IT HAS DONE HAPPENED TO ME OK
I DO NOT MEAN TO BE CRUDE RUDE HURT FULL AND
HEART LESS TO ONE AND ALL ON HERE OK I AM A
VERY NICE PERSON AND I TRY NOT TO JUST OUT AND
OUT HURT ANY ONE FILLINGS JUST FOR FUN ARE
KICKS OK I WOULD LIKE ALL TO PRETTY PLEASE
UNDER STAND ME ON THIS MATTER OK
GOOD LUCK AND TAKE
PS MY SPELLING IS NOT GREAT ETHER PLEASE DO
NOT MAKE FUN OF ME OK
THIS IS ALL I ASK OF ALL ON YAHOO ANSWERS
2007-05-05 23:06:11 · answer #7 · answered by ? 7 · 0⤊ 0⤋