Legalities of a company to replace a broken T.V. that's covered by service charge. Please help if you can.

Question

My M-I-L has been buying a T.V on the never never. She got it just under 3 years ago on a 3 yr contract & has kept up all the payments. 2 months short of the contract ending the T.V. broke down, whereby the company took it away & replaced it with a temporary one.
This week they told her that her T.V. couldn't be fixed as more up to date ones are now on the market & the company no longer deals with the one she has.....while paying for the T.V. she has also been paying a service charge to cover any breakdowns should they occur.
She's now being told that because her T.V. is only now worth about £60, they could offer her another T.V. but she would have to take out another contract to pay for that one.
The original T.V. cost £575.
Is she entitled to that amount off of the new one they're offering her which is £800 or does she have the right to insist on a new T.V?
What exactly is she paying the service charge for if it doesn't cover the problem she has now....what are her legal rights?

Answer 1

Whilst I have no idea of the exact make & model, £800 quid for a TV sounds rather expensive, even for a 40" Plasma HD Ready ...

I suggest you check out your local Comet etc.

(anything on the 'never never' usually means you pay for it 3x over)

Answer 2

Having worked with electronics for quite much 40 years, i'm having a complicated time believing that a cat drooling on the circuits fried it. There could properly be rather some motives, and which could additionally be one in all them, yet maximum possibly you're paying a maintenance value on your satellite tv for pc television bill for precisely this sort of prevalence. I doubt that they'll charge you to restoration it. And in the event that they do want to charge for it, supply them the alternative of rescinding the charge or dropping your corporation to the competition like DISH or Time Warner.