Do you do that to your Dr.?
2007-05-02 08:29:05 · 9 answers · asked by Ima Stressed Out 5 in Politics & Government ➔ Law & Ethics
LOL. I also work at a law office. Amazing....people "just stop by to see their attorney for a minute". Usually the poor secretaries are the ones who get stuck explaining to the client why the lawyer is in depositions and can't be disturbed!!! I feel your pain.
2007-05-02 08:33:09 · answer #1 · answered by Cinner 7 · 3⤊ 0⤋
One of the top five reasons I stopped practicing law after 10 years? Inconsiderate, self important clients that refuse to understand that they are not the only people on the planet. And they don't "pay good money" to be able to walk into your office whenever they want, because when they drop by - and you bill them for it, they get outraged. Call 14 times a day to ask stupid questions or give you strategy "suggestions" that you didn't need, and want to know why their bill is so high.
It is horrible and rude to walk into a professional's place of business and expect them to drop whatever they are doing to come out and take care of you.
It's not poor customer service to expect people to make appointments, it's common civility and respect for other people's time.
2007-05-02 15:50:49 · answer #2 · answered by Catherine T 2 · 2⤊ 0⤋
I'm an attorney. I don't get people dropping in, but they call and email all the time.
I try to provide prompt service. That's what they pay me for. If I'm too busy they will call someone else.
If I really am swamped I will tell them so. But usually I try to fit them in. They trust me, and I care about their questions.
I call my doctor at the drop of a hat too. He feels the same way about the people who look to him for help.
There are days when it's annoying, but the satisfaction from helping them, and the money, make up for it.
Is my halo blinding you? :)
PS The money the clients pay is also what I use to pay my staff - without these clients, they would not have jobs!
2007-05-02 15:37:55 · answer #3 · answered by American citizen and taxpayer 7 · 3⤊ 0⤋
If you practiced good customer service at your firm then you wouldn't be complaining when potential clients come through your door. You would do everything possible to make them comfortable and use your firm. I think if I walked into a place that had this kind of attitude I would spend my money elsewhere.
And yes, my doctor does allow walk-ins, that is why I go to him.
2007-05-02 15:40:28 · answer #4 · answered by Anonymous · 2⤊ 1⤋
Isn't it your job to just say nicely, I'm sorry he's all booked up today, can I make an appointment for you.
2007-05-02 15:37:47 · answer #5 · answered by cjm 3 · 2⤊ 0⤋
I guess it depends on the type of practice one has. I rarely get walk ins. I am a trial lawyer.
2007-05-02 15:32:45 · answer #6 · answered by Anonymous · 2⤊ 0⤋
The sign is invisible only to smart people.
2007-05-02 15:32:54 · answer #7 · answered by jon_mac_usa_007 7 · 1⤊ 0⤋
is there one inside every attorney's office that says here's a sucker let's take every bit of money he has? Whatever happened to a free consultation?
2007-05-02 15:31:54 · answer #8 · answered by Anonymous · 4⤊ 2⤋
boo hoo hoo- surely there are more important things to complain about?
2007-05-02 15:31:35 · answer #9 · answered by Alissandrya 4 · 1⤊ 3⤋