Should I complain to Disney?

Question

when we went to Disney World, the park hours were cut short (7pm Magic Kingdom & 6pm Animal Kingdom) because of some special occasion. I know it's no big deal, but the tickets should have been adjusted to reflect the reduced hours. What do you think? thanks.

the special events were on two different days, friday and saturday.

Answer 1

Yes, you can place a complaint with Guest Relations. For the best results with recovery you should have placed the complaint the date of the incident in person with Guest Relations. However, you may still send a letter, email, or contact WDW via phone. For best results at this point in time I would recommend that you send a clear but lengthy letter explaining exactly what happened, you may also do the same via email. You can fill out the "contact us" form at the official website:
http://www.disneyworld.com
or call (407)WDW-INFO (press '0' to speak to Cast Member)

Answer 2

Unfortunately the park hours can change, that is part of the deal. It is stated all over the place that the hours may be different and stuff like that. All the legal mumble jumble and stuff.

I've been to Disney parks many times where they closed early because of events and things. Most of the time it is noted on the website and things like that. On a recent trip to Disneyland they had changed the hours while I was in California, so I had no clue, this was for the morning hours, so I got to the park and found out that it wasn't open. It's upsetting, but I try not let it bother me, I'd rather have a good time and enjoy whatever I can do. But I know where you are coming from.

As the other answer said, now that you are home there isn't much that can be done. You may get a letter back with an apology, but in most cases Disney won't do anything about it after the fact. Something to keep in mind with Disney, as well as other companies, if you have a problem, you have to tell them while you are there. If you wait a few days or wait until you are home, etc. they more than likely won't do anything about it. While you are in the park, there is a good chance you will get something.

I suppose another way to explain it would be like this, if you go to a restaurant and the service and food isn't all that good, but wait till another time to tell them, they may think that you didn't really have a problem or may question why you waited to tell them, etc.



If you really want to send a letter you can, but at this point I really wouldn't expect to get anything in return.


Sorry to hear you didn't have a good time.

Answer 3

Hate to be the bearer or bad news but the tickets have legal verbage somewhere on them that covers that situation. Usually something to the effect that park hours are subject to change. Also after spring break park hours all over orlando mostly close at 6pm or 7pm anyway.

Word to the wise, had you have made a mention while you were at the park they may have given you a ticket to come back the next day (only). However you would have really had to throw a huge fuss. This is a common 'fix' the theme parks use because who wouldn't want you come back and spend more money the next day??? However if you are now home, they will probably just point out their legalese.

Answer 4

u went to magic kingdom when they were having Grad Night. while they have that every year for the graduating high school seniors, they park does not adjust it's ticket prices since some guests might have purchased their tickets in advance. it would not be fair for some guests to pay full price while others can buy theirs for cheaper.

there was another occasion last year where some millionaire rented out the whole magic kingdom for a party. everyone had to leave the park at 6pm. everyone still had to pay the full price for the tickets.

Answer 5

They won't change the prices just because a couple of hours were cut short. I know on Fridays they always close at 7, and Animal Kingdom usually closes at 5, you at least you got an extra hour at AK. One thing though, they probably had the hours of the parks listed somewhere, maybe on the maps, so next time check it out and visit another park that stays open longer. disneyworld.com has a calender for each month for each park so I always plan ahead and mark the hours in our passporter guide.

Answer 6

Go ahead and try but be polite and dont except a comp. You byed your ticket for a day and that what you get. Its a shorter day but its still a day. And besides youre free to choise what day youre going to them, at least in their opinion. I do think they have some fine print rules that says that you dont get comp due to opening hours or something like that. Its another matter if you had booked a cinderella or something like it in those hours and you couldnt use it because of the closing.

Johan

Answer 7

No doubt on the legalize on the tickets. Also, you should have checked their hours on their website which gives daily hours and notices of special events. If you are home it is very unlikely you will receive anything and the hassle you will have to go through in complaining won't be worth your time.

Answer 8

depending on how long ago your trip was, you might be able to get a discount of future tickets, etc. it just depends on the situation. were there signs explaining why the hours were cut short? if not, you might stand a good chance of getting a perk or two.

Answer 9

They should have told you about the change in the hours.
And yes, they have signs at the entrance saying the time of each day. But the ticket sellers should have said something, too.

Answer 10

absolutely!

Don't ask, don't get! Be polite in your letter, and stress that it was a real dissapointment for the children - perhaps they didn't have time to get on all the rides they wanted to. I imagine they get a LOT of complaints (as any big company does), so make yours stand out by not cussing and being rude - cos it will probably get trashed otherwise!