Your assesment of whether to make a complaint to BBB with a local business I dealt with?

Question

I took my lawnmower blades in to a local service shop, in which i had purchaed a snow blower and lawnmower from them in the past spending at least 2K.

I dropped off my lawnmower blades on a Friday, for sharpening and was told they would be ready on the following Monday after 11:00am. Monday came and I arrived to pick up my blades on my lunch hour from work and the clerk told me they were not ready. He said they could work on it now and I told him he failed to fulfill a time commitment, and they never called me at home to say they woudn't be done on time. I asked for a discount for time and inconvience, which he had to get the manager. He told me firmly i would not be getting a discount, and that he could get right on it now and they would be done in 30 miunutes. This was not good customer service in my eyes. They were backed up he stated and also stated to me have YOU been perfect in your life? I told him to take some customer service classes and took my blades and walked out.

Answer 1

Agree with the above poster...if he was not done within a few days, then you would have a case...because of an hour, no.

A prudent person would have called be sure they were ready prior to wasting their lunch hour to go over and pick up the blades.

Answer 2

You are being unreasonable - despite what the clerk promised you or offered about when your blades would be ready, the clerk cannot possibly account for what might delay that delivery time. The clerk works in the front and I presume doesn't actually do the blade sharpening or other mechanical work. Are you really out anything? Perhaps the customer service response wasn't the greatest, but neither is asking a business owner to give you a discount for not meeting a deadline selected by the front desk clerk. I think offering to do your blades within 30 minutes was excellent customer service - he tried to make you happy and get to you immediately when he learned of the problem. And, something tells me that your attitude was probably a factor in his final response. Let it go -