problem with british gas?

Question

british gas connected our gas supply one year ago.after numerous phone calls to them asking them to come and read
our meter one year later they still have not made any effort to resolve this issue.my wife is disabled and i myself have cancer.can anyone tell me if there is someone out there who
can help me make them accountable for all the stress and upset that there obcene incompetance has caused my wife and myself.

Answer 1

"British Gas is not only the UK's most expensive energy provider, it also provides the worst customer service - according to research from Energywatch.
The consumer watchdog said complaints about British Gas in the six months to September were twice last year's total, while complaints about its rivals fell".

This is an unbiased report, copied from the internet.
Change your supplier, and put British Gas bills thru the shredder. This may go against the grain for an honest bill-paying person - but you will get instant response. They have more time for people who do not pay their bills than for those who do pay.
Five price rises in a year - then they shout out loud because they have dropped their prices......months after world gas prices dropped.
Do me a favour.....blow them out ! It is only when most of their customers have left that they will come to realisation.
You can change your supplier through the internet.
Good luck....and blox to British Gas.

Answer 2

Hi, sorry to hear about all your problems with this company. There has been a lot of reports on bbc watchdog on british gas. I would contact them as they dont seem to resopond to you any other way. Maybe they would respiond through watchdog. Hope this helps.

Answer 3

You should go to Energywatch; they deal with customer complaints for the energy industry. They can make BG get things done for you.

Ofgem are the industry regulators and can't deal with your type of problem.

Answer 4

I would contact the gas industry regulator, OFGEM. They have a website, I think. I really wish you and your wife all the best.

Answer 5

if you're being pursued through restore communities - you're legally secure even if it isn't your fault. you should write to them and tell them that the be counted is in dispute with Brit gasoline and also you're handling them. then you definately ought to (I REPEAT ought to) include interior the letter that you're feeling HARRASSED and INTIMIDATED by way of their movements. you also ought to tell them of the data surrounding your dispute. lower than the words of the workplaces ofthe economic facilities Authority - once you tell them of those data they ought to end hassling you or face severe consequences. additionally they ought to refer the be counted back to the originator - it extremely is Brit gasoline. you're on excellent of issues - YOU tell THEM