I have to use a recognised problem solving technique to develop a solution to why a business' losing customers

Question

I also have to provide an outline of what must be done to solve the problem. I can assume any cause for the losing of customers, but must show a reasoned analysis of the situation and what the resolution is. Please Help me. Any assistance will be greatly appreciated. PeaCe!

Answer 1

Here's something you can try. If you do a search for "case study" "loss of customers" on the internet (use the quotation marks) you will get a number of hits that you can review. I just tried it, and I got over 900 results.

You can narrow down the results by adding an industry type to make the case study more specific to your needs. Once you see what other business have done in reaction to the same problem, and why, it should be easier for you to come up with an analysis and possible resolution.