2007-04-27 08:11:35 · 6 answers · asked by Wanda G 1 in Consumer Electronics ➔ Cell Phones & Plans
Threaten to switch carriers, that usually gets their attention. You can also try going into the store and demanding to speak with the manager about it.
2007-04-27 08:16:36 · answer #1 · answered by Chris 3 · 0⤊ 1⤋
Sprint (believe it or not) is a member of the Better Business Bureau. They may not give you an answer to your satisfaction, but at least they will listen to you.
BBB of Metro Washington DC & Eastern Pennsylvania (Washington, DC)
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Phone: (202)393-8000
Fax: (202)393-1198
Email: info@mybbb.org
Web: www.mybbb.org
2007-04-27 09:04:06 · answer #2 · answered by Ghost 4 · 0⤊ 1⤋
What are they overcharging you for? Point it out on the bill in a written letter. Print out the details of your plan. Compare and contrast this with the bill you received.
2007-04-27 08:27:04 · answer #3 · answered by ty 3 · 0⤊ 0⤋
Threaten to get a different phone service, and even if they do fix the problem, when your contract is up, still switch your cell phone provider. I had the same problem with sprint with the over charging so I switched.
2007-04-27 08:29:16 · answer #4 · answered by Thandie 3 · 0⤊ 1⤋
Go into the store and tell them you want to cancel your service. They normally ask you why, so calmly tell them what's going on, and you'd prefer not to deal with them anymore. They'll either fix the issue because they don't want to lose you as a customer or they'll cancel your contract. Either way you win!!!
There's so many carriers out there! Sprint sux anyway.
2007-04-27 08:20:57 · answer #5 · answered by patience3987 4 · 0⤊ 2⤋
Switch carriers when your contract is up, and tell them why. Document everything - date, time, charges you're disputing, the names of the people you talked to, the dates you talked to them, everything.
2007-04-27 08:17:55 · answer #6 · answered by Ralfcoder 7 · 0⤊ 1⤋