is the customer always right?

Question

if not,how to deal wtih customers who keep making unreasoable demands n shouting angrily at ur sales staff ??

Answer 1

Working directly with the public is one of the hardest jobs in the world! There is always a reason for their anger...and it might not even be caused by you.

You can set the tone of their anger, with a soft voice, a smile and an attentive ear. Let them blow off steam before you even say a word. Your response, when they are done, is most important how you present it.

The customer is not always right, but is always a customer. You can't please everyone, but the one who you please will tell others. Unfortunately, the ones you don't please tell others, too.

If you need to go home and kick the cat, do it. Learn to handle stress with a deep breath. It's only a job.

Answer 2

Customers are not always right and many of them try to use their demands to abuse the system. They know that they would get away with a lot, that's why they do that. At the same time they should treat the same way they would like to be treated, and they need to told that.
The best way to deal with them is to show knowledge and be calm. Apologize and tell them that's not possible for XYZ reason. Set your company policies clearly and explain to them what they are getting into before the sale is completed to avoid surprises. Do not try to impress the customer with unrealistic promises that won't come true, cause then they would have a reason to be angry about the business transaction. Ask your customer how can you do to help them, cause sometimes they are just barking to see what they can gain of the situation. Provide a feedback system to hear what your customers have to say. Also, check your benchmark and see how your competitors are doing and see if you can do a better job, that way you have something to use against your customer.
Customer service is a such a difficult job, cause you end up dealing with different personalities, neuroutics, and power trip people. I really admire people who have to deal with that crap on the daily basis.
Good luck!

Answer 3

Well they are when its true. But if they are treating your staff with disrespect then you have every right to kick them out. Have your staff just keep quiet and not egg him on. Tell him if he wants to freak out then he has to leave the store. He if wishes to complain , gladly give him a number or an email but beat him to the punch and let the people at corporate know about this person and your side of the story.

Answer 4

Of course they are not always right. The key to customer service is satisfying the consumer's needs in a manner they provides happiness for the customer and profit for the vendor.