It looks like a question that says, "well, you say you know a lotr about being a big shot in human resource management, just let us know in writting everything you know!"
You are to be the general explaining the game plan to your senior officers.
2007-04-26 01:40:15
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answer #1
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answered by OldGringo 7
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There are 3 levels of employees in the store. The lowest level is the employees who come in for a certain number of hours per week, get paid by the hour, and go home. Their bosses are the supervisors.
A big store will have many departments (such as clothing, electronics, perfumes, etc). Each department's employees will report to the supervisor of that department. These supervisors are called the line managers. All of the line managers report to the Store Manager. He is the boss of the whole store.
Sometimes, the line managers are very mean to the hourly employees. So, many of the hourly employees keep quitting. This creates a bad reputation for the store. So, the Store Manager has to find a way to stop that without being mean to the line managers. So, he comes up with a programme -- a step-by-step guide on how to treat new employees so they don't quit in the first 6 months.
Your assignment is to create the programme. You have to create a step-by-step plan that tells all of the 12 line managers exactly how they should behave with new employees from the day the person is hired until he/she has been working for at least 6 months. Basically, think of all the different reasons an hourly employee may quit. The personal reasons you can't do much about -- for instance if the employee quits because he/she moves or falls sick, there isn't anything you can do about it. But you can, for example, make sure that every new employee gets enough training. You can make sure that a new employee knows where to go when there are problems or questions. You can tell the line managers not to curse out people who make mistakes. And there is the positive side too. Maybe once a month the line managers can buy their employees coffee and doughnuts. Or maybe they can let them off an hour early the day before a major holiday. And so on.
2007-04-26 09:06:57
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answer #2
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answered by Anpadh 6
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This is a great question and addresses the key issue that all retailers face.
What they're saying is that staff are the key to success of the store, and that the boss is key to how the staff handle their jobs. So, they're asking you how to structure the interactions that bosses have with their employees to promote success. Obviously, this process would start day one during the interview. The process would continue through all the interactions the boss has with the new employee. So, what you're looking for is a recipe for boss interactions with new staff. What are those steps.
Examples, might be the interview--who does it, what is said, how the candidate is treated. Next would be the job offer, then orientation, then training, then the early days of the actual job. Performance management might be a part of the story, scheduling, etc.
2007-04-26 08:44:53
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answer #3
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answered by Still reading 6
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You have to put yourself in the position of the HR Manager to explain to the line managers what you want them to do in regards to new starts in the company. For example to ensure they show the new employees the correct way to lift items (Manual handling) to be stacked on shelves etc. To have a positive attitude while conversing with the new employees, this will hopefully rub off on them and they will be happy at there work therefore more productive.
2007-04-26 08:42:18
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answer #4
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answered by Gdee 3
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The question is about professionalism. You have to develop a program that points out to your department managers how to conduct themselves in a professional manner. That includes how they dress, communicate, their knowledge about what is expected of the new hires, usage of the companies job descriptions and codes of conduct.
2007-04-26 09:07:40
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answer #5
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answered by Anonymous
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It's about Staff Motivation.
How would you encourage / direct / instruct your 'first line' Managers to Motivate their (own) staff ?
What should they consider ? what should they do ? how should they measure their success ?
2007-04-26 08:42:15
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answer #6
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answered by Steve B 7
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