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Like a lot of other people, my Dell notebook tries to install the Sonic Update Manager and ends up telling me to insert the disk and when I click cancel it tells me to use a valid copy of UM.MSI.

I've tried to follow the Dell Support site: downloading and running the hotfix from the Sonic/Roxio site and utilizing the Windows Installer Cleanup Utility. This has not worked and I'm going out of my mind.

2007-04-25 02:40:37 · 1 answers · asked by Ange221 2 in Computers & Internet Hardware Laptops & Notebooks

1 answers

http://forums.support.roxio.com/index.php?showtopic=5666

there are 2 applications listed ...... ^ ^ ... in post above

download two files for me.
Download the InstallShield Updater (Click here to download)
And also this uninstaller for the InstallShield App (Click here to download)

Ok now Double click uninstallupdatemanager.exe and follow the instructions to uninstall the Update Manager.

Now that that is done, then Double click installshieldupdateservice.exe and follow the instructions to install the Update Manager.
Reboot the computer and then try EMC8, this should have fixed your issue
Info on the Tools
The Update Service is a tool that InstallShield sells to software vendors that is designed to help you keep your software up-to-date. Keeping your software updated has many benefits.

i face similar issue with my dell xps m140
the hotfix seems to have worked for awhile
> guess i need to try the same myself !

2007-04-25 04:47:53 · answer #1 · answered by sεαη 7 · 0 0

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