2007-04-21 09:45:44 · 21 answers · asked by Anonymous in Social Science ➔ Sociology
Absolutely not
Generally speaking, it is perceived that the customer should be afforded the benefit of the doubt. When there is a buyers market in the economic stagnation eras, most businesses translated this to mean the customer is always right.
With there is doubt, the advantage goes to the customer. However, when there is doubt in a customer claim, there needs to be great effort to maintain a good business to customer relationship. This shows respect to the customer and you have a chance to retain their business. But if the customer is always right, the business will eventually suffer.
2007-04-29 02:26:28 · answer #1 · answered by Calvin of China, PhD 6 · 2⤊ 0⤋
No the customer is not always right, but if you work with people and want your business to have a good reputation, then how you treat your customers is very important. So when you deal with a customer, the best policy is to let them feel you understand their problem and will try to make it right to the best of your ability.
2007-04-27 12:41:43 · answer #2 · answered by Anonymous · 0⤊ 0⤋
No way in hell is the customer always right. I don't care about those rules or those signs that hang all over stores and offices. Some customers really make you want to punch them in the face if you could. Some are really lucky that they are on the phone with you.
2007-04-25 13:07:24 · answer #3 · answered by Crash 4 · 0⤊ 0⤋
When dealing in sales, most managers say yes. This is because they always want to close the deal and make the sale.
In reality, NO....customers are often unaware of the importance of certain features and their actual value...and further they can be rude and short tempered.
It really depends on the situation.
2007-04-29 09:26:23 · answer #4 · answered by panamamacita007 2 · 0⤊ 0⤋
I'm sorry, but Customers are IDIOTS!!!! I've worked customer service for 3 years in highschool, and god, i had never seen grown men act like 12 year olds, and mom's show thier bi.tchy side right in front of their kids.... it just proved that the customer is almsot never right, because they are so oblivious to the truth... true story.
2007-04-29 02:34:07 · answer #5 · answered by AckDuScheisse!! 4 · 0⤊ 0⤋
Good business practice says yes, but really the customer is only right if they have a reasonable problem and are respectful when they raise their grievance. The moment they start using unacceptable language etc. they lose their right to be right.
2007-04-29 15:02:53 · answer #6 · answered by Ryan M 2 · 0⤊ 0⤋
If you want to stay in business you may have to put up with whatever the customer wants.
It's part of the troubles that go along with "doing business."
2007-04-25 16:01:41 · answer #7 · answered by Mr. Been there 4 · 1⤊ 0⤋
the customer has left
2007-04-29 15:34:53 · answer #8 · answered by ·will¹ªm ºn vacation! 5 · 0⤊ 0⤋
yes' Customer always has an angle to satisfy his needs and
may like to differ if his aspirations are not satisfied and declare product not worth it`s value.
2007-04-25 23:55:20 · answer #9 · answered by Tabi 4 · 0⤊ 0⤋
No.
If they harass the other customers or staff they can be asked to leave.
2007-04-21 16:50:14 · answer #10 · answered by Eric Inri 6 · 2⤊ 0⤋