What type of information is needed to complete a real estate transaction?

Question

How do you develop a internal form used to interview clients or customers and what type of information should it convey?

Answer 1

You don't want a single form to gather and convey information. One you'll keep, one you want. You just muck up everyone's files if you have everything on one form.

What you need to know and get on this form are two types of information:
1. identify the transaction, by that I mean your client's name(s), their contact information, the address of the property, price, and date of closing.

2. Gather contact information for all relevant parties (realtors, lender, attorneys, etc.) because they are where you're going to ultimately get the information you need to close it.

Leave lots of blank space on the form to add notes. Every transaction is unique, so you'll need a lot of it.

Answer 2

Well first of all it depends from what end of the transaction your speaking of. If these are prospective homeowners, you want to appeal to them the benefits of having this particular home, home loan, and financial institution that your dealing with. The more informed you make yourself about your company the better that way if you get any questions about the companies history your comfort answering them.

Make yourself prepared for all sorts of customers: 1. Prepared customers (they know their approved, done the necessary paperwork with the financial institution) 2. The Buyer new to the decision to buy a house (have the information available in paper form with available lenders, papers they need to have prepared for the process, and suggestions for getting everything in order for the long road of home buying, such as credit issues that may arise). 3. The person that knows they don't have credit or money problems. And have allot of options open to them, be ready to do the hard sell with them. ....

The better prepared you are to come down/up to the customers comfort level the more readily they will be to deal with you as their real estate person.

Also is you make appt's with customer, never get so comfortable with the customer that your telling them your life history or problems about not being able to meet them. Keep an organizer and check it before scheduling appts (a good source for this is Franklin Covey, they are great!).....Keep your appt's, in the event of emergency have a back up procedure someone that can show for you in your stead (It might mean a loss of that customer, but they will be impressed with your fore-thought to arranging someone else to keep the appt with them)....