The hardrive in my computer fried. I don't mind losing most things, it was mostly written music that I had written so I can redo it, but a had about $500.00 in iTunes purchases on it. Does anyone know if iTunes keeps a record of what you purchase, or is their any way I can get that information? I know I can't off of my old hardrive, but... Anything would be helpful.
2007-04-17 09:51:28 · 8 answers · asked by Anonymous in Computers & Internet ➔ Hardware ➔ Other - Hardware
I feel really bad for you right now. I have encountered this with several online music stores, and almost universally the answer is the same. They keep records of what you have bought, and you can simply re-download. But as you can see here:http://www.apple.com/support/itunes/store/backup/ the wonderful folks at iTunes don't use this policy, instead they encourage you to back up your stuff, and if that fails, well then they will be more than happy to take another $500 from you. So the only thing I can suggest is try some of the other hard drive restore ideas others have suggested, and if that doesn't work it appears you will have to re-buy your music, and I would personally suggest you find a new store to do it.
2007-04-17 12:04:18 · answer #1 · answered by mysticman44 7 · 0⤊ 0⤋
If you have a receipt, or a purchase confirmation such as a order number, it would be worth contacting them to get some help.
However, from a contractual point of view, they were not responsible for the Hard drive going out, so they would be on solid ground if they did not help, your case would not be strong.
But some companies do bend backwards to help their customers, so try it and see. Be nice on the phone, and you will get better treatment than if you ranted and raved, and were belligerent...
2007-04-17 16:56:46 · answer #2 · answered by InspectorBudget 7 · 0⤊ 0⤋
I don't know about the records, but you may be able to take your hard drive to a specialist and they can remove your music file or something.
If at all possible, try taking the files and saving them onto a disc. Then just put the disk in your new computer.
2007-04-17 16:55:20 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Depending on what brand the drive is and where you live, I might be able to help you retrieve the files. Sometimes the drive is dead because the board on the outside has failed. This contains a media descriptor. If all everything you try has failed you can send it to me and I won't charge if I can't help you.
2007-04-17 17:07:13 · answer #4 · answered by Christian Soldier 7 · 0⤊ 0⤋
Their are many degrees of hard disk friedness. Their is software available that will retrieve data if the motor runs and the disks still turns. Their is equipment available that can read the disks when they are removed from the hard drive housing.
2007-04-17 17:08:09 · answer #5 · answered by Deer Slayer 2 · 0⤊ 0⤋
Just get the music off of limewire. Why would you spend $500 on iTunes when you could get it all for free?
2007-04-17 16:56:29 · answer #6 · answered by Gonzo Rationalism 5 · 0⤊ 1⤋
if the motherboard has gone up but not the drive, install it into another computer as a second drive, then copy the files you need to disk
2007-04-17 16:57:47 · answer #7 · answered by Pyria 6 · 0⤊ 0⤋
give em a call see what they say
i mean you should of toke better care of your pc ;)
2007-04-17 16:56:02 · answer #8 · answered by ♥Kay-Luh<3 2 · 0⤊ 0⤋