What does correspondence mean when in a receptionist role?

Question

What does correspondence mean when in a receptionist role?

Answer 1

Written communications - sending out letters, sorting the mail, handling memos, email, etc.

Answer 2

"Correspondence", the communication, usually written, between two or more people is the clerical usage of the word.

For a job description reference, see the first and second sources below and excerpt that follows:

Receptionist – Greets visitors, handles incoming calls and performs general administrative duties. Also may assist other administrative staff with overflow work, including word processing, data entry and internet research tasks.

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PERSONAL NOTE: If you are asked to prepare correspondence and lack formal training in typing or computer use, notify your supervisor so that someone with those skills and proficiencies may be called upon. The risk is that one could unintentionally affect the impression and reputation of the employer by lack of experience. If you have to ask, you probably could at least use some assistance or an overview of the work. As for the term "correspondence" in today's modern office, it could mean anything from "type a letter or send an e-mail" to "send or receive a facsimile". Ordinarily, performing tasks beyond answering the telephone would denote the basis for an increase in pay commensurate with increase of responsibility.

Correspondence could also mean recording a conversation made by telephone to suppliers or customers; however, only your superior will know what was "meant" by their use of the term. If you feel uncertain, simply say so. Something to the tune of... "I need to know specifically what correspondence skills are required of me as a receptionist." It opens the door for more discussions about presumed or assumed abilities.

Also, Receptionist is an occupation that is taught formally at post-secondary level at vocational and trade schools aka technology centers. If you are interested in enhancing your skill level; work proficiencies; and rate of pay, it would be to your advantage to speak with a high school guidance counselor about schools in your vicinity that provide Business Office Management or Office Occupations training.

Answer 3

Correspondence Definition

Answer 4

I've worked in the public for years including as a receptionist and the one thing you should keep in mind always is that you represent the company or the person you are working for and you are the first impression a client or customer will have when they first arrive. They will notice the way you're dressed, your attitude, your knowledge of the company you work for.You are the first person they will talk to. Make a good impression!

Answer 5

answering the mail / post. Sending out letters, memos, reminders etc.