If a cell phone company allows somebody to access your account without the password, what can you do about it?

Question

Sprint allowed somebody to call in and access my account (and make changes) without my password. Now they're saying they won't do anything about it. They say they'll make sure my account is safe from now on. I say it's a crock. Any advice as to what to do about this?

Answer 1

Prob. not a whole heck of a lot that you can do. Check your contract and see what their specific promise and obligation is.

Likely they say something about reasonable care or such which means that you will have to prove that they acted with neglect or wanton disregard for your privacy and/or safety.

If you can prove that you can hold them to their standard if not you are pretty much scr*wed and the other guy's advice is the best one (switch companies) if you feel it may happen again.

An alternate way is to leave a message that advises the caller that his/her messages may not be secure to you alone.

good luck././//

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Answer 2

That is a total crock! Everytime I call I have to give the password and last 4 of the social. I'd really think theres something you could do. Sprint is supposed to absolutely not do anything to an account if someones calls without a password. I'd call Sprint again and tell them whats up and I'd suggest going to www.sprint.com and reading the terms of service to see if you can find good backup. Good luck.

Answer 3

he's doing this by way of fact he does not pick you to have get admission to to his calls. he's doing greater telephone corporation than you think of and he's hiding it. If he had no longer something to conceal, the password and username may be shared. once you have get admission to to cellular telephone money owed, you could discover each and every thing (incoming calls, outgoing calls, calls to voice mall, textual content fabric messages, how long the calls have been, while they have been (merely in the previous him getting homestead, mutually as you're away, etc.). right this is a tenet. If it incredibly is a joint account, you the two have get admission to to the bill. Get onto the corporation website and create your individual account login and password. If it works, do no longer tell him and assessment the expenditures heavily. If it does not artwork, call the telephone corporation rapidly and clarify the area. supply the right preparation and you should get it resolved. Push contains shove, reset the password from the positioning. The username ought to merely be one or the different cellular extensive type. answer the secret question (mom's maiden call, etc.) and you will reenter a clean password. Do it once you have various time to study the bill in inner maximum. make particular to get carry of the expenditures in Excell format and shop to a disk. you could pick greater time than you think of. Be arranged as to what he may be hiding. one greater ingredient, attempt calling the cellular corporation and request that they mail a hardcopy. wish you detect no longer something, yet, i'm wager your gonna discover something your no longer likely to be satisfied with. superb of excellent fortune.

Answer 4

Switch companies.