How about using "written" complaint forms to keep from "hearing" compliants?

Question

We waste too much time hearing complaints. They say
if someone writes something down, it gets it out of their system.
Why not give people forms to complain on whenever possible? Then they will get the gripe out, and we wontt get stressed having to hear it?
Throw a little subliminal after they write out the complaint, that maybe somebody just had a bad day, and can you forget about it? Yes or No?
And a "disclaimer" that it wil be read, and IF it has merit, looked in to.

Anthony Silva
Silva Professional Services
Citizens for Ethics

Answer 1

Not many people are adept at writing.Moreover, while writing you fumble and grope for right words. In that exercise, some irritations melt away.In speech however you bring out emotions through intonation of your voice. Each method has merits and demerits. In courts you have to file and then defend or argue by voice.

Answer 2

Basically, you can test it on yourself. If you talk about something it tends to never get solved or helped. If you write it down, you either forget about it, or you solve it quickly.