Computer issue for windows XP?

Question

I will try to tell you the specifics so you don't give me advice i have already tried, but anything would be helpful! Okay so heres my problem with the computer. I can't use any scans such as ad-aware, spybot, or anti-virus because they freeze and kick me out of the program. This same thing happens when i try to access certain areas of my computer, scan disk, and defragment. Also my internet redirects me constantly to spam sites. Well my sisters husband helped me with it for a while and he found out theres something called a root-kit on the computer. the specific kind of root kit is called rustock b.
I found removal tools for rustock b. with no sucess and i also tried other root kit removal tools with no sucess. I tried microsofts malicious tool removal with no sucess. Has anyone had a root-kit on their computer? any advice from someone who is knowledgable with computers thankyou.
-Doug Lowder-

I ran super anti spyware in safe mode and it found nothing. There was a certain file that all the scans froze up on so i just double checked to see if i could acess that part of my computer and sure enough it kicked me out. It said data execution prevention or something like that...I might end up reformating...

another update..i disabled data execution prevention for windows explorer and disk cleanup, but it still kicks me out...

Answer 1

Doug

your best bet at this point would be to reformat the thing

your partition sounds corrupted , your browser is hijacked
and you have a run stock issue

i would back up the music , pictures and such , wipe the hard drive and reformat the thing if it was mine

Answer 2

As far as I can understand you have a little problem that is a bit tricky, follow these instruction and check if it help else contact me back:

1. Start the computer in Safe mode:

1. You should print these instructions before continuing. They will not be available after you shut your computer down in step 2. Click Start and then click Shut Down.
3. In the drop-down list of the Shut Down Windows dialog box, click Restart, and then click OK.
4. As your computer restarts but before Windows launches, press F8.

On a computer that is configured for booting to multiple operating systems, you can press F8 when the boot menu appears.

5. Use the arrow keys to highlight the appropriate safe mode option, and then press ENTER.

6. If you have a dual-boot or multiple-boot system, choose the installation that you need to access using the arrow keys, and then press ENTER.

2. Now try running the scan once more and see if you can or not.

3. If you successfully get the scan done it should help, else contact me back and I will assit you further.

Answer 3

sounds like a hardware subject. There are 3 accessible factors at fault -- your motherboard, your RAM or your video card. it is not likely the no longer common force is broken, so which you would be able to get better your information. you may try the RAM by potential of merely removing all yet one stick of RAM on your motherboard (so in case you have 2 sticks, take one out and attempt booting it up, and then change the sticks). by potential of the potential of removing you would be waiting to discover the undesirable RAM. As for the video card, you may attempt taking it out and switching on your computing gadget's onboard video. If it does not have onboard video, you may attempt employing the cardboard in yet another computing gadget and notice if it reasons issues. The motherboard is a little greater durable to worry shoot, regardless of the undeniable fact that the 1st element you may attempt is a CMOS reset, take out the coin formed battery from the motherboard for a couple of minutes and then positioned it lower back in. IF this does not artwork, you would be able to desire to choose a clean motherboard.

Answer 4

first you need to download and install a program called super antispyware. Get it at www.superantispyware.com

Install it and update it. Try running it. If it freezes you are going to have to reboot the machine in safe mode and run it then. To get into safe mode boot the machine and keep hitting the f8 key and when you get the menu select safe mode.

The program will find all your spyware, rootkits, etc. and then remove them.

Answer 5

go to http://propcaid.com/ to get help with any computer problem

Answer 6

Doug Your Computer Does Have A Trojen. ( rustock b. )

I got my info at this site:
http://www.sarc.com/avcenter/venc/data/backdoor.rustock.b.html

If you do not mind reading:


Backdoor.Rustock.B
Discovered on: July 05, 2006
Last Updated on: July 20, 2006 12:31:47 PM







Backdoor.Rustock.B is a back door Trojan horse that allows a compromised computer to be used as a covert proxy. It uses advanced rootkit techniques to hide any files and registry subkeys it creates.

Also Known As: Spam-Mailbot.c [McAfee]

Type: Trojan Horse




Systems Affected: Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows XP







Virus Definitions (LiveUpdate™ Plus)
July 05, 2006


Virus Definitions (LiveUpdate™ Daily)
July 05, 2006


Virus Definitions (LiveUpdate™ Weekly)
July 05, 2006


Virus Definitions (Intelligent Updater)
July 05, 2006







Wild

Number of infections: 0 - 49
Number of sites: 0 - 2
Geographical distribution: Low
Threat containment: Easy
Removal: Easy
Threat Metrics


Wild:
Low
Damage:
Medium
Distribution:
Low



Damage

Payload Trigger: n/a
Payload: Opens a back door on the compromised computer.
Large scale e-mailing: n/a
Deletes files: n/a
Modifies files: n/a
Degrades performance: n/a
Causes system instability: n/a
Releases confidential info: n/a
Compromises security settings: n/a
Distribution

Subject of email: n/a
Name of attachment: n/a
Size of attachment: n/a
Time stamp of attachment: n/a
Ports: n/a
Shared drives: n/a
Target of infection: n/a


When Backdoor.Rustock.B is executed, it performs the following actions:


Creates the following hidden alternate data streams:

%Windir%\System32:lzx32.sys

Note: %Windir% is a variable that refers to the Windows installation folder. By default, this is C:\Windows or C:\Winnt.


Creates a hidden device service with the following characteristics:

Display name: Win23 lzx files loader
ImagePath: %Windir%\System32:lzx32.sys


Creates the following registry subkey associated to the hidden device service:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\pe386


Uses advanced Rootkit techniques to hide the registry subkeys it creates and to prevent access to the alternate data streams file. It hooks MSR_SYSENTER code and patches several area of Windows Kernel to change the functioning of the following APIs:


ZwOpenKey
ZwEnumerateKey
ZwQueryKey
ZwCreateKey
ZwSaveKey
ZwDeviceIoControlFile
ZwQuerySystemInformation
ZwInitializeRegistry


Scans Windows Kernel image in memory for the following string and replaces it with a malicious code that executes the Rootkit functions:

FATAL_UNHANDLED_HARD_ERROR


Attempts to hide itself from applications that contain one of the following strings:


RootkitRevealer
BlackLight
Rkdetector
gmer.exe
endoscope.EXE
DarkSpy
Anti-Rootkit


Alters the correct functioning of the following system modules used for network communications to bypass firewalls and to perform network packet manipulations:


tcpip.sys
wanarp.ss
ndis.sys


May create the following temporary file where it stores its data:

%Temp%\[RANDOM].tmp.log

Note: %Temp% is a variable that refers to the Windows temporary folder. By default, this is C:\Windows\TEMP (Windows 95/98/Me/XP) or C:\WINNT\Temp (Windows NT/2000).


May also download the following ICQ program:

[ftp].icq.com/pub/ICQ_Win95_98_NT4/ICQ_5/icq5_setup.exe


May hijack web navigation and redirect HTTP traffic. It also attempts to post the following HTTP query on Google search engine:

[http://]www.google.com/search?hl=en&g=[KEYWORDS]

Where [KEYWORDS] is a random chosen keyword as in the following examples:


[http://]ww.google.com/search?hl=en&q=news%2Blove
[http://]www.google.com/search?hl=en&q=data%2Bgames%2Bfree
[http://]www.google.com/search?hl=en&q=enter


May contact the following remote hosts:

maila.microsoft.com
[http://]208.66.194.14/index.php?page=main


Acts as a covert proxy on the compromised computer.


May also be used to send spam emails through the computer.






Symantec Security Response encourages all users and administrators to adhere to the following basic security "best practices":

Turn off and remove unneeded services. By default, many operating systems install auxiliary services that are not critical, such as an FTP server, telnet, and a Web server. These services are avenues of attack. If they are removed, blended threats have less avenues of attack and you have fewer services to maintain through patch updates.
If a blended threat exploits one or more network services, disable, or block access to, those services until a patch is applied.
Always keep your patch levels up-to-date, especially on computers that host public services and are accessible through the firewall, such as HTTP, FTP, mail, and DNS services (for example, all Windows-based computers should have the current Service Pack installed.). Additionally, please apply any security updates that are mentioned in this writeup, in trusted Security Bulletins, or on vendor Web sites.
Enforce a password policy. Complex passwords make it difficult to crack password files on compromised computers. This helps to prevent or limit damage when a computer is compromised.
Configure your email server to block or remove email that contains file attachments that are commonly used to spread viruses, such as .vbs, .bat, .exe, .pif and .scr files.
Isolate infected computers quickly to prevent further compromising your organization. Perform a forensic analysis and restore the computers using trusted media.
Train employees not to open attachments unless they are expecting them. Also, do not execute software that is downloaded from the Internet unless it has been scanned for viruses. Simply visiting a compromised Web site can cause infection if certain browser vulnerabilities are not patched.


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.


Disable System Restore (Windows Me/XP).
Restart the computer using the Windows Recovery Console
Update the virus definitions.
Run a full system scan.
Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
How to disable or enable Windows Me System Restore
How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To restart the computer using the Windows Recovery Console
To remove this threat it is necessary to restart the computer and run the Windows Recovery Console. For full details on how to do this please read the Microsoft Knowledge Base article, How to install and use the Recovery Console in Windows XP.

Insert the Windows XP CD-ROM into the CD-ROM drive.
Restart the computer from the CD-ROM drive.
Press R to start the Recovery Console when the "Welcome to Setup" screen appears.
Select the installation that you want to access from the Recovery Console.
Enter the administrator password and press Enter.
Run the command "DISABLE pe386".
Type exit
Press Enter. The computer will now restart automatically.

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
Running LiveUpdate, which is the easiest way to obtain virus definitions:
If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.
If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.
Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To run a full system scan
Start your Symantec antivirus program and make sure that it is configured to scan all the files.
For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
Run a full system scan.
If any files are detected, follow the instructions displayed by your antivirus program.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.


4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.

Click Start > Run.
Type regedit
Click OK.

Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.


Navigate to and delete the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\pe386


Exit the Registry Editor.





Write-up by: Elia Florio


Good Luck on clearing it.
daveo5624