My CD-ROM isn't working, went into device manager, all components are showing the exclamation point?

Question

tried to update driver, it says I already have the most updated version. Tried doing a sys restore, (six time, six different dates), won't let me do it. I don't really want to do a destructive restore, because I have some things that I haven't saved to disc yet that I don't want to lose. Any advice??

And, also says Error Code 37

Thanks Biggles, but that doesn't work, when it comes back on it hasn't added the driver, it remains empty.

Answer 1

try deleting upper & lower filters in the registry (both may be there but on occasion only one is). back up ur registry before trying this in case anything goes wrong. hope this helps but as i say, be careful in case you accidently delete anything else in the registry, any questions just mail.....

Delete the UpperFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion of the UpperFilters registry entry:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.


Delete the LowerFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
Are you sure you want to delete this value?
The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Answer 2

Hi. Right-click on the yellow ! and select properties. This will tell you what is wrong and help you fix it.

Edit: From the MS site.
Code 37
Windows cannot initialize the device driver for this hardware. (Code 37)


Recommended resolution


The driver returned failure from its DriverEntry routine. Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.

On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.

Back to the top

Answer 3

in many circumstances which ability there's a topic count with the peice of hardware. the biggest ideal subject and least confusing subject to do is to uninstall then reinstall the drivers. If that doesn't do it then study which you have the cables marvelous related to the gadget, Motherboard, and capability furnish. If all that exams out ok then attempt contacting the producer or looking their help internet site. that for the period of many circumstances does the trick.

Answer 4

hey,

because this problem sounds a bit to advanced for you to fix it (no affence ment) you should do one of the following:

if you have purchased your computer from a company phone them up and they should be able to help you.

or

take your computer into a local computer shop and ge them to deal with it.

But it looks like you are going to loose your work so i would back it all up onto a flash drive or an external hard drive. Then i would take it to a computer shop and get them to format it and reset the whole system back up.

But good luck with it and i would follow one of these.

Answer 5

go to the device manager again but this time don't try to update the drivers uninstall them instead then reboot, windows will then detect the drive as new hardware and install the correct drivers for it

Answer 6

it does mean your drive isn't working properly...before u buy a new one tho open the case (make sure you tonch a non-electriacal metal object in case of any static first) & check the connectors in the back..also give them a wipe over with a soft cloth cos sometimes dust can build up & they don't connect properly..if there's a build of of dust elsewhere in the case clean that out to..good luck

Answer 7

Replace it. They're cheap. I bought a dual layer DVD-RW from TigerDirect for $20 after rebate earlier this year.

Answer 8

If you are using win xp consider doing a system restore.

Answer 9

It could simply be a broken cd rom..it does happen!..