My computer was special ordered through OFFICE DEPOT and built by HP...on my computer Microsoft Office XP Small Business was installed but never activated. I am now finding out, after a period of time, I now can use this program and can't due to having no numbers for cert. of autheniticy...I need these numbers before I can use the product...I was not aware of this until now....I called OFFICE DEPOT and they said I would have to notify you for this information....I hope I have made clear what I am needing....I beleive I purchased the computer in 2003.....under last name of HOGGATT.....HP Pavilion 775..... It is a shame that I have the program that I can now use and can't due this problem.....no disk nor information was giving to me for the use of this program either.....Please help if you can.....
2007-04-04 03:55:34 · 2 answers · asked by Katy H 1 in Computers & Internet ➔ Programming & Design
Look around all sides of your CPU box. You should have a sticker about 1" * 3", green and purple. Either that or it is on the booklet that came with the PC.
What I am not clear is, it took you 4 years to find this out? Are you sure your problem is with XP? Or is it a problem with an application software?
Have you tried contacting HP? (your question seem to indicate you are asking HP... but you are on Yahoo. You know that, correct?)
2007-04-04 04:07:28 · answer #1 · answered by tkquestion 7 · 0⤊ 0⤋
call Microsoft but be prepared for war ,be persistent this may take going through at least a dozen call reps and set an hour aside I suggest speaker phone... but if you stick to your guns you'll get what you need
2007-04-04 11:04:08 · answer #2 · answered by ? 2 · 0⤊ 0⤋