I cannot think of any customer service hotline that doesn't don't use the automated phone system. Personally I find such system irritating and a waste of time. Although such system save time and money for the company, I don't like such a service experience. How about the rest of you? Like or Hate it? For or Against it?
2007-04-03 15:41:03 · 6 answers · asked by duckieyazi 1 in Business & Finance ➔ Other - Business & Finance
i hate it and totally against it--i just press 0 to go straight to operator--it's a sign of them being lazy.
2007-04-03 15:44:23 · answer #1 · answered by sweetlips_tx69us 2 · 0⤊ 1⤋
If it is clear and gives you enough options, no problem. But many times it doesn't have a "miscellaneous" option so this is when I get irritated. So, I will go with "it depends on the quality of the automated service."
2007-04-03 16:11:10 · answer #2 · answered by Alletery 6 · 0⤊ 1⤋
i hate automated systems, especially the ones that when you keep pressing "0" the menu starts over. give me the option of speaking to a human. and no offense to anyone, but if english is not your first language, or if you don't speak it w/o the heavy accent, than please do not answer phones for american based companies
2007-04-03 15:51:07 · answer #3 · answered by stupid people make me laugh!!! 3 · 1⤊ 1⤋
i hate them. I find that if you dont push anything and just wait someone live will come on the line. I just pray they speak english when they do.
2007-04-03 15:46:41 · answer #4 · answered by Anonymous · 0⤊ 0⤋
I kind of like the system the other end is not rude , however, unless the machine can,t answer my question then it can be annoying
2007-04-03 15:53:33 · answer #5 · answered by Anonymous · 0⤊ 1⤋
I dislike it very much. But I figure that is because I am old.
2007-04-03 15:46:05 · answer #6 · answered by asmikeocsit 7 · 0⤊ 1⤋